At Daycos, strong technical operations, secure systems, and consistent processes are essential to supporting our employees and customers. The Technical Operations & Compliance Analyst supports the reliability and effectiveness of Daycos' technical operations through compliance coordination, operational process management, security activities, reporting, and cross functional collaboration.

This position serves as a key connection point between technical teams, business stakeholders, and customers for established operational processes and services. The role is responsible for keeping critical operational and compliance activities organized, documented, measurable, and continuously improving.

Position Accountabilities

Compliance & Security Operations

Coordinate compliance and audit activities, including evidence collection, documentation, readiness reviews, remediation tracking, and communication with internal stakeholders and external auditors

Maintain IT security policies, procedures, standards, and supporting documentation

Track compliance activities and requirements across applicable security and regulatory frameworks

Coordinate security awareness activities, including employee training, phishing campaigns, and cybersecurity communications

Coordinate disaster recovery plan reviews, testing activities, and documentation updates

Perform recurring access reviews and other security related operational activities

Technical Operations Coordination

Coordinate recurring technical operations activities, including ticket review, issue escalation, scheduled maintenance, access management, and technology lifecycle activities

Monitor operational systems and processes to identify issues requiring follow up, escalation, or corrective action

Coordinate hardware replacement activities, software licensing, and other technology lifecycle needs

Support employee onboarding and termination processes related to technology, systems, and access

Work across technical teams and business stakeholders to ensure operational requests have clear ownership, appropriate prioritization, and timely follow through

Process, Documentation & Continuous Improvement

Maintain technical operations procedures, process documentation, customer facing technical documentation, and internal knowledge resources

Identify and implement practical improvements within technical operations and compliance workflows

Standardize recurring operational processes to improve consistency, efficiency, documentation, and accountability

Identify repetitive operational activities that can be simplified or automated

Participate in testing and validation activities for operational changes and technical solutions

Operational Reporting & Visibility

Develop and maintain reporting and dashboards related to technical operations, compliance, security, and service performance

Track operational metrics and identify trends, recurring issues, risks, and opportunities for improvement

Provide recurring reporting on areas such as ticket activity, downtime, compliance status, security activities, and operational performance

Improve reporting processes through automation and effective use of available tools and technologies

Customer & Cross Functional Technical Coordination

Serve as an operational technical contact for established customer-facing systems, services, and integrations

Coordinate technical requests between customers, business stakeholders, and technical teams

Assist with defining and documenting operational requirements, issues, and expected outcomes

Maintain customer facing technical documentation and communicate operational changes when appropriate

Escalate requests involving product design, product functionality, data analysis, or new solution development to the appropriate product or engineering resources

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