Technical Support Specialist II

Description

Position Objective: 

To provide computer-technology support for PETA and its affiliates 

Primary Responsibilities and Duties:

• Provide first-level contact and problem resolution for all users with hardware, software, and applications problems

• Resolve user-reported problems using available tools and following procedures and policies for the handling of support cases

• Provide accurate and timely logging of problems and resolutions using the support system

• Act as a liaison between users and internal support staff members in order to assure accurate problem interpretation

• Provide after-hours and weekend phone support

• Perform any other duties assigned by the supervisor 

Requirements

• Two to four years of help-desk support experience 

• Prior experience troubleshooting Windows workstations and servers as well as supporting proprietary software and peripherals under a variety of operating systems 

• Extensive knowledge and prior experience troubleshooting all Microsoft Office products (e.g., Word, Excel, Outlook, and Access)

• Proficiency with Windows and Apple platforms

• Proven familiarity with virtual private networks

• Proven outstanding organizational skills and the ability to work on multiple projects simultaneously 

• Demonstrated ability to communicate effectively by phone and in person

• Proven ability to take initiative and act independently to resolve problems

• Ability to maintain strict confidentiality at all times

• Willingness and ability to be on call during evening and weekend hours

• Ability to lift and carry up to 50 lbs.

• Willingness and ability to travel

• Must be at least 21 years of age and have a valid U.S. driver's license, a minimum of three years of driving experience, and a satisfactory driving record

• Commitment to the objectives of the organization

The hourly pay range for this position is $25.96 - $27.75. The ultimate hourly pay within this range that will be offered to a qualified candidate will be determined based on the candidate’s experience and the cost of living in the area in which the candidate will live and work.

A list of benefits available to qualified employees is available here. 

Application Deadline:

Applications for this position will be accepted until September 30, 2026.

We may fill this job opening before the deadline if we find a qualified candidate.