Turn Down Attendant - Hilton Norfolk The Main

Know your job.  

·          Complete job skills training and possess a clear knowledge of the job

·          Know property standards (SSI) and room types

·          Listen attentively in Pre-shift and ask for clarification of assignments and expectations

Be on time. 

·          Read your schedule, follow attendance guidelines and report to work on time, in the proper uniform

·          Follow clock in and out procedures

Be on stage. 

·          Maintain a friendly, approachable, always willing to assist attitude 

·          Follow property personal appearance and uniform standards, be well groomed, practice good personal hygiene

·          Use approved verbiage, scripting when interacting will all guests

·          Follow proper procedure and scripting when entering a guest room

Serve.

·          Conduct yourself professionally and collaboratively with Guests and fellow Associates an in accord with the company’s service culture, “The Keys to Making it Right.”

·          Complete turn down service on each room according to property standards to include removing trash, remove and replace soiled linens, turning on bedside lights, set bed for turndown per standard, place slippers and robe when applicable, close dark shade, set TV to specified channel, place property specific amenity (candy, inspirational card, marketing collateral)

·          Complete turn down service on each bathroom according to property standards to include removing trash, remove and replace soiled towels, arrange and straighten Guest toiletries, place bathmat and replenish hotel toiletries

Work smart.

·          Use your Turn Down Attendant Board with instructions for sequence and special requests to complete turndown service

·          Maintain cleanliness of all guest room corridors service landings to include dirty linen and linen shoots

·          Replenish supply closets and restocked to documented SSI

Use your tools.

·          Ensure cart or caddy (as applicable) is set up to standard

·          Use the approved tools and checklists to complete assigned tasks 

·          Complete room assignment sheet and return to your supervisor at the end of your shift to checkout for the day

Measure Up.

·          Produce clean and tidy rooms with completed turn down service that meets or exceeds quality and efficiency standards of the department

Respect the space.

·          Keep your work area, cart and closets clean and organized

·          Report any deficiencies in rooms or public areas promptly to your Supervisor or through the work order management tool as applicable

Be safe.

·          Report unsafe work conditions or practices and safety or security violations in accordance with company policy 

Support the Team:

·          Cooperate with other Associates and supervisors striving to create a positive work environment

·          Support team efforts through carrying out responsibilities in a constructive and professional manner

Other duties as assigned.