Description

The Volunteer Programs Manager manages the Virginia Zoo’s robust volunteer programs consisting of our adult Zoo Crew, teen Conservation Youth Team, Group, and Episodic volunteers. Volunteers are vital to carrying out the Zoo’s mission to engage our community to take action to save the world’s wildlife and their ecosystems. Volunteers assist many different departments around the Zoo including Animal Care, Animal Wellness, Guest Services, Events, Horticulture, and Mission Engagement.

This is a salaried, exempt position that supervises staff, reporting to the Senior Director of Mission Engagement

Sunday-Thursday or Tuesday-Saturday schedule preferred.

Job Responsibilities

Develops and manages the recruitment, intake cadence and process, retention, and evaluation for all Virginia Zoo volunteer programs (including Zoo Crew, Conservation Youth Team, Group, and Episodic volunteers).
Manages 3rd party retention programs utilized by volunteers (including but not limited to Better Impact).
Manages the proper storage and retention of volunteer personal identifying information (PII) and documents.
Maintain inventory levels required for the successful operations of volunteer program (including but not limited to uniform ordering, materials ordering and/or creation).
Manage effective engagement and communication to current and potential volunteers. (including but not limited to distributing the monthly e-mail newsletter and attending outreaches to promote programs).
Manage the coordination and partnership of other department volunteer needs.
Manage the Volunteer portion of the Mission Engagement Department’s budget.
Oversee and manage the scheduling and staffing of the volunteer staff and volunteers.
Develop and manage the volunteer program and policies.
Develop growth opportunities for volunteer programs through on-grounds training, leadership opportunities, and occupational pathways.
Works with Conservation Engagement Manager to create partnerships and opportunities for volunteer outreach and engagement in conservation programs
Ensure proper record keeping of volunteer reports.
Responsible for providing constructing coaching and performance management for volunteer staff.
Manages discipline and termination of employees in accordance with company policy.
Reviews and submits department’s timesheets in accordance with accounting policy standards.

Required Skills/Abilities

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines with multiple ongoing projects.
Strong analytical and problem-solving skills.
Resourceful self-starter with an ability to anticipate business needs.
Ability to prioritize tasks.
Ability to function well in a high-paced and at times stressful environment.
Proficient with Microsoft Office Suite or related software.

Education and Experience:

Minimum of 2 years of experience in volunteer programs
Minimum 1 year of management experience, including the direct supervision of employees and performance management.
Experience with Volunteer Management Software (Better Impact, preferred)

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds capacity at times.

Additional Requirements

Ability to maintain a professional appearance and manner.
Ability to work in a team environment or alone for extended periods of time.
Able to work indoors and outdoors in all weather conditions.

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