F&I Assistant

F&I Assistant – Fast-Paced Administrative & Customer Service Role

O'Brien Mitsubishi | Bloomington, IL | Full-Time

Keep the Deals Moving!

Do you thrive in a fast-paced environment where every day is different? Are you highly organized, detail-oriented, and great at keeping things on track—even when multiple people need your attention at once?

O'Brien Mitsubishi is looking for a full-time Finance & Insurance (F&I) Assistant to support our busy F&I Department. This is an essential role that helps ensure every vehicle sale is completed accurately, efficiently, and on time.

If you enjoy administrative work, communicating with customers, and keeping organized in a high-energy environment, we'd love to meet you! 

What You'll Do

• Answer incoming phone calls for the Finance & Insurance Department.
• Organize and prepare paperwork for vehicle sales.
• Review deal jackets to ensure all required documents are complete, accurate, and properly signed.
• Obtain and process funding from banks and lending institutions.
• Work closely with the F&I Manager, sales team, and accounting department to keep deals moving.
• Communicate professionally with customers regarding paperwork and funding needs.
• Track outstanding documents and follow up as needed.
• Maintain accurate records and help ensure compliance with dealership and lender requirements.
• Assist with additional administrative duties as assigned.

What We're Looking For

• Excellent organization and attention to detail.
• Strong communication and customer service skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable working with deadlines and changing priorities.
• Professional, positive attitude under pressure.
• Strong computer and data entry skills.
• Ability to work well with customers, sales professionals, managers, and lending partners.
• Previous office, administrative, banking, finance, or dealership experience is a plus—but we're willing to train the right person.

The Right Person Will Be...

• Calm when things get busy.
• Detail-oriented and highly organized.
• A problem solver who enjoys finding solutions.
• Friendly and professional with customers and coworkers.
• Able to handle difficult conversations with confidence and professionalism.
• Dependable and committed to accuracy.

Why Join O'Brien Mitsubishi?

At O'Brien Auto Team, we know our people are the reason for our success. We offer a supportive team environment where hard work is appreciated and opportunities to grow are encouraged.

We Offer:

• Competitive pay: $18-$22 per hour with with earning potential beyond the starting range.
• Health, dental, and vision insurance
• Supplemental insurance options
• 401(k) with company match
• Paid time off and vacation
• Employee discounts
• Paid training
• Career growth opportunities
• Stable, full-time schedule

If you're looking for a career where your organizational skills and attention to detail make a real impact every day, apply today!

O'Brien Mitsubishi is an Equal Opportunity Employer.