Quality Engineer

JOB DESCRIPTION

Summary

The Quality Engineer coordinates, administers, and performs quality functions of an engineering and technical nature to ensure product quality and reliability at minimum quality costs. This position assumes a responsible leadership role in the successful launch of new programs, serves as the main quality point of contact for intracompany and external customers, and leads technical support and resolution of quality-related issues.

Responsibilities

• The Quality Engineer is responsible for ensuring continuous improvement in all Production Quality Deliverables (e.g., RTY, Craftsmanship, RPPM, CPPM, SPPM, and Warranty/JD Power).

• Prepare PPAP packages for product submissions and approval by appropriate customer personnel. Obtain approval of submission packages from the Product Service Manager or Quality Manager prior to submission to the customer.

• Ensure customer and supplier quality issues are resolved using Adient problem-solving methods (Kepner-Tregoe, 8-D, etc.).

• Perform gage studies (Gage R&R, Bias, Linearity, and Stability) before a gage is approved for production use or following a product change, when applicable.

• Develop and update control plans, inspection plans, and containment plans as required.

• Support the Manufacturing Engineer in updating the PFMEA as required.

• Utilize all customer-specific systems.

• Conduct capability studies, ensuring they are properly performed, documented for special characteristics, and meet internal requirements (or that a written customer deviation is obtained).

• Support the continuous improvement of Operation Description Sheets (ODS).

• Identify and utilize appropriate statistical tools. Mentor team members on proper statistical applications and techniques.

• Assess and approve post-SOP supplier PPAPs.

• Interface with assigned external customers as the single point of contact for issue resolution.

• Coordinate the preparation and on-time delivery of supplier AQP deliverables.

• Ensure completion of all customer-specific advanced quality planning requirements.

• Promote strong customer relations by consistently providing premier customer satisfaction through a professional and friendly demeanor, a can-do attitude, and a willingness to help at all times.

• Resolve customer issues with a high sense of urgency by providing prompt responses, facilitating customer interactions, and coordinating sorting/rework activities at customer sites as needed.

• Perform other duties as assigned by the Quality Manager.

PRIMARY LOCATION