Mitigation Manager/Restoration Supervisor

Company Description:

Since 1996, Unlimited Restoration, Inc. has provided 24/7 emergency service and restoration support minimizing business interruption or displacement for commercial, industrial, and residential clients affected by property damage caused by fire, water, storm, or other disasters.

With multiple locations in the Northeast, Mid-Atlantic, and Southeast, Unlimited Restoration, Inc. provides fast, dependable, emergency response to customers across the East Coast while also being prepared and equipped to respond nationwide to catastrophic property losses that require the expertise, experience, and execution of our specialized team.

To learn more, visit: urinow.com.

Mitigation Manager / Restoration Supervisor

Position Summary

At Unlimited Restoration, we partner with commercial property owners, facility managers, and insurance professionals to restore businesses when disaster strikes. We are seeking an experienced & highly motivated Mitigation Manager / Restoration Supervisor to lead commercial restoration projects from emergency response through project completion.

This is a hands-on leadership position requiring strong technical expertise, estimating proficiency, and the ability to lead field personnel while maintaining exceptional customer service and financial performance.

The ideal candidate is equally comfortable writing accurate estimates, managing crews, communicating with adjusters and project stakeholders, and stepping into the field to oversee complex commercial losses. This individual will play a critical role in ensuring projects are executed safely, efficiently, and profitably while meeting client and carrier expectations. This position primarily serves commercial and industrial clients throughout the Greater Philadelphia area, with support for other company locations as business needs require.

Key Responsibilities

Operations & Project Management

• Manage mitigation projects from initial loss through completion.
• Coordinate labor, equipment, subcontractors, and materials to ensure efficient project execution.
• Lead and supervise 3-5 restoration technicians while maintaining production schedules and quality standards.
• Follow the job area security conditions and procedural protocols.
• On-call for emergency services.
• Perform site inspections and develop project scopes.
• Monitor project budgets, productivity, documentation, and profitability.
• Conduct daily jobsite visits to ensure safety, quality, and operational compliance.
• Serve as the field supervisor on large commercial and catastrophic losses as required.
• Assist Operations Managers during surge events, catastrophe response, and large-loss mobilizations.

Estimating & Documentation

• Prepare accurate mitigation estimates using Xactimate and Symbility.
• Develop and manage Time & Material (T&M) estimates and billing packages for commercial projects.
• Ensure complete documentation including moisture mapping, psychrometric readings, equipment logs, daily reports, and photo documentation.
• Review estimates for accuracy, scope compliance, and profitability.
• Submit estimates within required carrier and TPA timelines.
• Support supplements, change orders, and estimate revisions.

TPA & Insurance Programs

• Manage assignments received through Third-Party Administrator (TPA) programs.
• Ensure compliance with carrier service level agreements (SLAs), documentation standards, and communication requirements.
• Maintain strong relationships with adjusters, consultants, property managers, and commercial clients.
• Participate in file reviews and quality audits.

Leadership

• Direct daily activities of restoration technicians and subcontractors.
• Provide coaching, training, and mentorship to field personnel.
• Promote a culture of accountability, professionalism, and continuous improvement.
• Conduct daily planning meetings and coordinate labor deployment.
• Ensure compliance with company SOPs, OSHA regulations, and safety standards.

Qualifications

Required

• Minimum 5 years of restoration industry experience.
• Experience leading mitigation crews and supervising restoration projects.
• Proficient in Xactimate.and Symbility/Cotality.
• Working knowledge of Symbility.
• Strong understanding of Time & Material (T&M) estimating and billing.
• Experience managing residential and commercial mitigation losses.
• Knowledge of water, fire, mold, and emergency mitigation procedures.
• Strong organizational and communication skills.
• Valid driver's license with an acceptable driving record.

Preferred

• IICRC Certifications (WRT, ASD, AMRT, FSRT)
• OSHA 10 or OSHA 30
• Experience with Encircle, DASH, PSA, or similar restoration management software.
• Commercial large-loss experience.
• Catastrophe response experience.

Core Competencies

• Leadership & Team Development
• Restoration Project Management
• Commercial Large Loss Operations
• Xactimate & Symbility Estimating
• Time & Material Billing
• Moisture Mapping & Drying Strategies
• Customer Communication
• Insurance Carrier & TPA Compliance
• Scheduling & Resource Management
• Documentation & Quality Assurance
• Financial Accountability
• Problem Solving & Decision Making

What Success Looks Like

The successful candidate will:

• Deliver profitable projects while maintaining exceptional customer service.
• Produce accurate estimates and complete documentation that minimize rework and billing delays.
• Lead technicians with professionalism, urgency, and accountability.
• Successfully manage both residential assignments and complex commercial losses.
• Build confidence with customers, adjusters, consultants, and internal leadership through technical expertise and consistent execution.
• Contribute to the continued growth and operational excellence of Unlimited Restoration.

Compensation & Benefits:

Industry-leading benefits including:

100% company paid health, dental & vision

401(k) with company match

Life Insurance

Paid Time Off

Company-paid holidays

Company-provided vehicle for business use

All the technology needed to succeed

Must have an exemplary driving record.

Location: 705 General Washington Ave, STE 501, Norristown, PA 19403

The equal employment opportunity policy of Unlimited Restoration, Inc. (URI) provides for a fair and equal employment opportunity for all job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, age, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. URI selects applicants solely on the basis of their qualifications for the job to be filled.

Job Type: Full-time

If you're ready to take your career to the next level with a company that values relationships, growth, and making a difference, apply today!