L&D Specialist

Scope of Position: 

Reporting to the Director of Learning & Development, the Learning & Development Specialist plays a key role in supporting enterprise-wide learning initiatives, managing our Learning Management System, and coordinating with the Talent and Learning team. This role combines technical system administration, content creation and instructional design, and coordinating training across the organization to deliver high-quality, inclusive learning experiences for a global workforce. 

Primary Job Duties and Responsibilities: 

• Manage global LMS roles, permissions, audiences, configurations, and overall system performance. 

• Upload, test, analyze, maintain, and troubleshoot eLearning content, escalating complex issues as needed and making recommendations for improvement.  

• Coordinate upgrades, patches, and UAT with IT and external vendors, ensuring system stability and compliance with accessibility, security, and privacy standards. 

• Develop workflows, procedures, documentation, and system communications to support adoption and change readiness. 

• Build learning dashboards and reports, analyze data independently to identify trends and gaps, and recommend improvements. 

• Manage surveys and feedback processes to support continuous improvement of learning programs. 

• Support global leadership development programs and HR learning initiatives through planning, coordination, communication, and delivery. 

• Partner with instructional designers, SMEs, and HR stakeholders on learning pathways, certifications, and development activities. 

• Provide end‑user support and training, and maintain learning resources, calendars, and documentation. 

• Develop learning content such as eLearning modules, videos, job aids, and microlearning, using accessibility and inclusive design practices. 

• Support learning needs across onboarding, leadership development, and compliance training. 

• Lead event logistics & scheduling, communication, and record maintenance.  

Required Qualifications 

• Bachelor’s degree in Human Resources, Business Administration, Education, Information Technology or related field (or equivalent experience). 

• 3+ years of progressive HR experience working in Talent, Learning or similar. 

• Experience working in an LMS (Totara/Moodle/Workday) 

• Interest or foundational knowledge in eLearning standards (SCORM, AICC, xAPI). 

• Experience supporting learning programs such as onboarding, compliance, and leadership development. 

• Excellent communication skills both written and verbal across technical and non-technical audiences. 

• Strong attention to detail and organization skills.  

• Ability to handle data with a high level of confidentiality.  

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word). 

• Ability to work effectively with global, diverse teams and interact with all levels of the organization.  

• Strong focus on accessibility and learner-centered design. 

Preferred Qualifications 

• Familiarity in authoring tools (Articulate Storyline 360, Camtasia, Vyond). 

• Familiarity with API-based integrations and content plug-ins. 

General Applicable Company Competencies  

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency. 

• Punctuality and dependability. 

• Ability to be flexible and adapt to changing work priorities and stressful conditions. 

• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts. 

• Maintain productive and collaborative relationships with other Watts employees. 

• Adherence to Watts’ seven cultural  beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.  

Working Conditions:  

While performing the job duties, you will be working in an office environment. You will be required to work in the office at the North, Andover, MA location three days per week Monday – Wednesday and can work remotely two days per week Thursday and Friday. 

Physical Requirements: Specific physical abilities required for this position include, but are not limited to: 

• Ability to remain seated/standing at a desk or workstation for extended periods. 

• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods. 

• Ability to read documents and communicate clearly and effectively, both orally and in writing, with management, coworkers, and third parties. 

• Ability to operate standard office equipment such as computers, printers, phones, and copiers. 

• Ability to physically move around the office and occasionally lift and carry light objects, such as office supplies, documents, or small equipment. 

Pay Range: