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Description
Job Purpose:
Under the supervision of the Mental Health Program Manager, the CMHC provides clerical/clinical coordination with multiple agencies and providers in the community in order to connect patients with appropriate Behavioral Health care and resources programs.
Duties/Responsibilities:
· This position will be the primary liaison between individuals and organizations who provide Behavioral Health services
· Create and maintain relationships with private practice and agencies regarding counseling, psychiatric, and care coordination services across community partners.
· Represent community behavioral Health program in sponsored events and activities as applicable.
· Assist patients in referral process, maintain scheduling for multiple providers, request documents from community agencies to coordinate care, and manage feedback from patients and providers.
· Acts as the first point of contact for mental health patients and provide relief for day-to-day clerical support to administrative office activities for the behavioral health team.
· Adheres to all mental health protocols regarding the management and compassionate care of patients undergoing behavioral health crisis.
· Contribute to the creation of policies, procedures, and workflows for CMHC position.
· Demonstrate awareness and sensitivity in the delivery of activities and events as it relates to the cultural and socioeconomic characteristics of the populations served.
· Accurately determine patient needs and match those individuals to the appropriate level of care.
· Other duties as assigned.
· Ability to adapt and respond with communication strategies to stabilize, slow, or reduce the intensity of a potentially high stress situation.
Requirements
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Reliable attendance and consistent community engagement
- Experience working in the Behavioral Health and Substance Use field
- Experience with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
- Experience with Electronic Health Records
- Knowledge and experience of website management preferred.
- Highly self-motivated and able to function independently.
- Must be fiscally focused and mission driven.
Education and Experience:
- Bachelor’s degree in health care management/administration, business administration, public health, social work, psychology or related field, or associate’s degree in similar field with 3-5 years’ experience in healthcare setting.
- Previous experience with non-profit organizations is preferred.
Immunizations Required:
- Hepatitis B, COVID-19 Vaccination
Physical Requirements:
- Prolonged periods sitting and/or standing at a desk working at a computer.
- Ability to lift up to 25 pounds infrequently
Benefits:
- Competitive PTO Accrual (up to 193 hours of PTO accrual each year to start).
- 7 Paid Holidays (You must be scheduled to work the holiday to qualify for holiday pay).
- Medical/Dental/Vision (100% employer paid).
- 401K Retirement Plan (6% match).
- Options for long-term disability.
- $50,000 Life Insurance Policy (options for additional voluntary life).
- Additional Voluntary Critical Illness, Accident, and Hospital Indemnity coverage is available.
- Employee Assistance Program (EAP).
- Downtown Health and Fitness gym membership discount.
- Headspace Care employer paid membership.
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