Field Service Coordinator

Description

Greenbridge offers convenient and economical one stop shopping. You need to look no further as Greenbridge carries the broadest line of polyester strapping/polypropylene strapping in a multitude of widths, colors, core sizes, and break strengths. In addition to the broadest line of polyester strapping/polypropylene strapping, Greenbridge offers a full complement of strapping equipment, power tools, and accessories. We provide a complete range of strapping solutions from the most basic manual tools to the largest engineered strapping systems for extremely demanding applications.

All the above would mean nothing if it were not backed by dedicated employees and extraordinary service. Our commitment to service is backed by acres of inventory of polyester strapping/polypropylene strapping and equipment on the floor, ready for immediate shipment. We ship a high percentage of stock orders the same day received, and Greenbridge always sells at competitive prices. When you evaluate price selection, service, and quality, Greenbridge always leads the way in overall value.

The Field Service Coordinator is responsible for ensuring Field Service Technicians’ orders are placed, processed, tracked, and shipped in a timely manner. Support the Field Service reporting structure and filing. This role collaborates with the Sales and Operations teams to deliver outstanding customer experience while growing relationships with the accounts.

• Accurately manage the Field Service work order inputting process as it relates to price, terms of sale, product, quantity, ship to, sold to and customer’s special instructions.
• Ensure all policy processes are followed and necessary documents are verified and kept on file as needed.
• Work with internal supply chain departments to keep customers updated as to their order status if changes occur, in a pro-active manner.
• Maintain system accuracy on all Field Service sales orders and back orders to reflect reality of ship dates and if changes occur enter appropriate reason code.
• Complete all product returns or invoice adjustments in a timely manner.
• Work closely with Field Service Technicians regarding price inquires, discrepancies on customers purchase orders, update on customer order status, and monthly consignment inventory.
• Quoting, follow-up, expediting and executing customers’ requirements.
• Overview the invoicing process for all Field Service calls.
• Adept at multi-tasking, self-motivated with a strong drive to resolve issues quickly and effectively and work well within a team atmosphere.
• Understand the resources within the business to be an effective problem solver.
• Field customer calls/email regarding product knowledge, order information, pricing, and service issues with professionalism.
• Communicate with customers to obtain Satisfaction surveys.
• Help develop and improve our Salesforce FSL operation.

Requirements

• High School Diploma or GED is required
• Associate's degree or related field preferred
• Minimum 2 - 4 years Customer Service experience in a distributor environment or extensive experience
• Experience with ERP systems, specifically JDE.
• High attention to detail and organization skills.
• Experience within the manufacturing industry, B2b experience a plus – small to medium sized business setting.
• Demonstrated proficiency in Microsoft Office applications (Excel, Word, Outlook, TEAMs).
• Proficiency in computer skills
• Excellent communication, collaboration, and problem-solving skills
• Exceptional degree of tact and empathy to resolve customer concerns in strengthening relationship.
• Strong team player with high degree of urgency with the ability to multi-task, plan and prioritize.
• Detailed oriented