CUSTOMER SERVICE REPRESEMTATIVE

Customer Service Representative

Palmetto State Glass is a leading, commercial glass company with multiple locations throughout South Carolina. We are looking for a motivated individual with a keen attention to detail to join our growing team! We offer competitive pay, excellent benefits, vacation and holiday pay, and an enjoyable work environment.

Job responsibilities:

• Providing excellent customer service
• Setup of new customers in software system
• Ensure service work orders, quotes and warranty tickets are complete
• Ensure quotes and warranties are handled timely
• Tracking purchase orders
• Verify work order pricing is accurate
• Invoice service upon completion
• Collect COD's
• Maintain service invoice files
• Assist with scheduling service work
• Maintain accurate prospect and customer lists
• Provide reports on open tickets and monitors material arrival
• Assist with marketing projects

Qualifications:

• One year's experience in customer service
• Excellent communication skills
• Drive and motivation to succeed
• Great attendance
• Experience with Excel, Word and PowerPoint
• Attention to detail
• Valid, clear SC driver's license
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