eCommerce Team Member - FT - N Charleston

Essential Duties and Responsibilities

• Demonstrates commitment to organizational values of Integrity, Collaboration, Attitude, Respect, and Excellence (I-CARE Values).
• Provides amazing customer experiences to all internal and external customers (ACE Culture).
• Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values.
• Embraces an expectation of learning and growth.
• Enthusiastically participates in training and development.
• Celebrates and supports a culture of diversity, inclusivity, and belonging at Palmetto Goodwill.
• Ensures team members feel respected, accepted, and included.
• Accurately records production of merchandise and specified tasks.
• Performs quality assurance inspections and required testing of items according to established expectations.
• Accurately photographs items according to established expectations.
• Accurately lists items on their appropriate online selling platforms according to established expectations.
• Accurately stores items on storage shelves according to established expectations.
• Accurately packs and prepares sold items for shipment to customers.
• Performs purging of unsold items for downstream disposition.
• Meets established production goals corresponding to the assigned role.
• Maintains a clean work environment.
• Demonstrates proficiency in at least one of the following roles through evaluation:
  • Quality Assurance
  • Photography
  • Listing
  • Shipping
• Reports known or suspected security and/or theft problems to management, the appropriate District Manager, and/or the Asset Protection Department.
• Complies with all agency policies, procedures, and safety standards throughout all work areas while maintaining compliance with CARF, Department of Labor, and other regulatory standards.
• Maintains safety standards in the work area and reports any exceptions to management.
• Performs other job-related duties as assigned.

Qualifications

Must Be Able To

• Understand English and comprehend verbal and written instructions.
• Read and understand Retail Production and Training manuals.
• Follow process instructions effectively and efficiently.
• Multitask effectively.
• Adapt to frequent changes, delays, or unexpected events.
• Work independently with minimal supervision after receiving work instructions.
• Thrive in a dynamic, fast-paced environment.
• Use mobile devices, cameras, and computers.
• Use manual and mechanized shipping equipment.
• Operate a computer independently and enter descriptive information for online customers.
• Read small print and markings with or without assistive devices.
• Recognize and report poor or unacceptable quality items.
• Work effectively in a team-based environment.
• Interact professionally with customers and a diverse team member population.
• Work a flexible schedule, including weekends.
• Have reliable transportation to and from work.

Must Have

• Basic computer skills, including familiarity with retail systems and programs such as Microsoft Word.
• Excellent customer service skills.
• Multicultural sensitivity and awareness of diverse people and cultures.

Education and Experience

• Completion of any level of primary or secondary education, regardless of diploma or degree.
• Previous experience in a retail or online resale environment is preferred.

Physical Demands

While performing the essential duties of this position, the team member is:

• Regularly required to stand, walk, bend, stoop, kneel, crouch, talk, and hear.
• Required to use close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
• Required to use hands and fingers to handle or feel objects, tools, or controls.
• Required to reach with hands and arms.
• Regularly required to lift and/or move up to 50 pounds.
• Occasionally required to lift and/or move more than 50 pounds.
• Depending on the assigned task, sitting may be frequent or infrequent.

Work Environment

• Work is generally performed in an indoor retail setting.
• Team members may occasionally be exposed to outdoor weather conditions, including extreme heat or cold.
• Team members may frequently be exposed to dust and odors.
• The normal work environment has a moderate noise level.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Summary

Our E-Commerce Team Members provide Amazing Customer Experiences while supporting mission revenue generation through the efficient processing and selling of donated items on various online selling platforms. Team Members in the E-Commerce Team Member I role may work in various functions including quality assurance, photography, listing, and shipping.