Member Services Coordinator

General Purpose

Provide support for Area field staff in their delivery of services to members and analytical support for management as requested.

Job Duties and Responsibilities

• Manage the day-to-day and monthly calculation of the Area’s quality premium program
• Develop and deliver information tools to field representatives and reports for staff as requested
• Serve as the coordinator of the Area’s Young Cooperator Program
• Oversee the sample courier system
• Produce material for the monthly Area newsletter
• Prepare weekly membership report
• Maintain and distribute the Member Handbook as needed
• Maintain a small field territory
• Serve as backup for field representatives
• Calculate the miles to market for all new members
• The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required

Education and Experience

• Undergraduate degree (or equivalent combination of experience and education)
• 2 to 5 years of maintenance, maintenance planning and scheduling, machine reliability, or related experience
• Mechanical experience and knowledge working with high-speed, multi-line production, packaging and processing equipment in a plant manufacturing environment preferred
• Certification and/or License – may be required during course of employment

Knowledge, Skills, and Abilities

• Knowledge of and skill with Microsoft Office Suite and company computer systems (e.g., CMMS)
• Solid knowledge of equipment in facility
• Able to work with accuracy and attention to detail
• Able to manage multiple projects and participate in cross-functional environment
• Able to understand the proper use of work orders, priorities, scheduling, etc.
• Able to establish priorities and handle multiple tasks
• Able to communicate clearly and effectively, both verbally and in writing
• Able to interact positively and work effectively with others (interpersonal skills)
• Must be able to read, write and speak English

Reporting to this Position

• None

backup support to position(s)

• N/A

Travel

☐ No travel required

☒ 5%-15% (1-3 times per year)

☐ 15%-25% (1-2 times per quarter)

☐ 25%-50% (up to 1 week per month)

☐ 50%-75% (up to 2 weeks per month)

☐ 75%-100% (3+ weeks per month)

An Equal Opportunity Employer including Disabled/Veterans