Ticket Agent / Customer Service Representative (Seasonal)

Ticket Agent / Customer Service Representative (Seasonal)

Location: 1347 Roger Williams Way, North Kingstown, RI
Company: Rhode Island Fast Ferry
Compensation: Competitive hourly wage (DOE)

About Us

Rhode Island Fast Ferry operates high-speed ferry service between Rhode Island and Martha’s Vineyard, along with scenic lighthouse cruises on Narragansett Bay.

We’re a close-knit, high-energy team that takes pride in delivering a great customer experience. Our shoreside staff play a key role in keeping operations running smoothly and ensuring every passenger starts their trip on the right foot.

The Role

Rhode Island Fast Ferry is seeking Ticket Agents / Customer Service Representatives for our summer season (May - October). These are full-time, seasonal positions based at our North Kingstown terminal.

This is a great opportunity for high school and college students, or anyone looking for a fast-paced, customer-focused role. As a front-line team member, you’ll be the first point of contact for passengers—handling ticketing, answering questions, and helping ensure a smooth travel experience.

What You’ll Do

• Assist customers with ticket purchases, reservations, and check-in
• Answer phones and provide accurate information about schedules, fares, and services
• Help customers plan trips and resolve issues professionally
• Process transactions and handle cash/credit payments
• Support daily office operations and administrative tasks
• Maintain a friendly, organized, and efficient front desk environment

What We’re Looking For

• Friendly, outgoing personality with strong communication skills
• Positive attitude and strong work ethic
• Ability to work in a fast-paced, team-oriented environment
• Comfortable interacting with customers and handling questions or concerns
• Strong attention to detail and ability to learn quickly
• Previous customer service or retail experience (preferred)

Why Join Us

• Great summer job in a fast-paced, team-oriented environment
• Be part of a tight-knit, energetic crew
• Build valuable customer service and communication skills
• Opportunity for returning seasonal employment