Starbucks Shift Leader

As a Starbucks Lead Barista, you will take on a key supervisory role, supporting the store manager while helping to lead and develop a team of baristas. This position plays an essential part in delivering exceptional guest experiences, maintaining operational excellence, and upholding Starbucks’ brand standards in every interaction.

Starbucks Lead Barista responsibilities include, but are not limited to:

• Provide guidance and support to baristas, assisting in training, development, and performance management
• Lead by example through exceptional customer service, drink preparation, and adherence to store operation
• Train new team members on company policies, procedures, and beverage preparation
• Provide ongoing coaching and support to enhance team performance
• Foster a positive, inclusive, and collaborative work environment
• Encourage upselling and promotion of new and seasonal products
• Ensure exceptional guest service by addressing concerns and maintaining a welcoming atmosphere
• Stay informed on menu offerings, seasonal beverages, and new products to make recommendations
• Prepare and serve beverages and food items according to Starbucks recipes and standardsOperate POS systems, handle transactions accurately, and manage cash handling procedures
• Maintain cleanliness and sanitation of the café, including counters, equipment, seating areas, and restrooms
• Restock inventory, monitor product levels, and rotate items to maintain freshness
• Report safety hazards or incidents to the Store Manager
  Other duties as assigned

What are we looking for?

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Prior supervisory experience in a related role required (ex. Starbucks, fast food, high-volume restaurant)
• Passion for providing exceptional service to guests and team members
• Responsibility, reliability, and honesty
• Teamwork and collaboration
• Clear professional communication
• Strong attention to detail and ability to multitask in a fast-paced environment
• Basic math and cash handling skills
• Knowledge of food safety and sanitation practices preferred