Healthcare Financial Counselor

KICK for the GOAL 

OrthoArkansas' core values 

KINDNESS 

People are happier after interactions with you because you are kind and pleasant. 

INTEGRITY 

Always doing the right thing, especially when no one is looking. 

CONSCIENTIOUSNESS 

Strive for excellence in all that you do, paying special attention to the details that make a difference in patient care and teamwork. 

KNOWLEDGE 

Be a lifelong learner. 

Position Overview:

As a Financial Counselor at OrthoArkansas, you play a vital role in ensuring patients understand their financial responsibilities and options, promoting a positive experience from start to finish. This position involves reviewing surgical and non-surgical procedures to provide accurate financial estimates, negotiating payment arrangements, and educating patients about financial assistance options. By serving as a liaison between patients and providers, you will ensure payments are made in compliance with the OrthoArkansas Financial Policy while fostering a professional and supportive environment.

Key Responsibilities:

1. Financial Estimation and Communication:

• Review all surgical and procedural cases for assigned physicians to calculate benefits and estimate patient responsibility.
• Communicate estimated portions to patients and coordinate prepayment arrangements.
• Collaborate with Surgery Centers to discuss patient benefits and prepayment details for upcoming surgeries.

2. Patient Account Management:

• Address patient inquiries and concerns regarding account balances and payments.
• Collect outstanding balances and negotiate payment arrangements that comply with financial policies.
• Document payment plans and financial agreements accurately in the system.

3. Financial Education and Assistance:

• Educate patients about payment options, financial policies, and available financial assistance programs.
• Serve as a resource for staff and patients to answer questions related to accounts and financial processes.

4. Collections and Reporting:

• Review delinquent accounts for potential placement with collection agencies.
• Communicate directly with collection agencies regarding payments made on collection accounts.

5. Compliance and Administrative Support:

• Ensure compliance with OrthoArkansas Financial Policies in all interactions and documentation.
• Perform other related duties as required or assigned to support the financial operations of the clinic.

Qualifications:

• Education and Experience:
  • High school diploma or GED equivalent required.
  • 0 to 6 months of related experience or training, or an equivalent combination of education and experience.
  • Thorough knowledge of orthopedic procedures, diagnoses, and procedure codes is preferred.
  • Ability to interact professionally with patients, providers, and external stakeholders.
• Certificates, Licenses, Registrations:
  • Required: None.
  • Preferred: None.
• Skills and Abilities:
  • Advanced proficiency in alphanumeric data entry and intermediate skills in 10-Key, database management, and spreadsheets.
  • Strong communication and negotiation skills for patient interactions.
  • Excellent organizational and problem-solving abilities.
  • Basic accounting skills and the ability to adapt to office routines efficiently.

Additional Details:

• Performance Expectations:
   Ensure accurate financial estimates, timely payment arrangements, and positive interactions with patients while maintaining compliance with financial policies.
• Professional Development:
   Opportunities for growth in financial counseling practices, insurance policies, and payment systems, allowing for career advancement in a supportive healthcare environment.

Join OrthoArkansas as a Financial Counselor and contribute to making healthcare more accessible by providing patients with the financial clarity and assistance they need. This role offers a meaningful opportunity to improve patient satisfaction while ensuring the clinic operates efficiently and effectively.