Technical Services Executive - Design

Job DetailsJob Location: NORTH LITTLE ROCK, AR 72114Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 25%Job Shift: DayJob Category: DesignTechnical Services Executive (TSE)  NOW HIRING for our next GeT Aboard Class! Kick off your career at ATG with a week designed to inspire, connect, and set you up for success. GeT Aboard is our signature onboarding experience—an energizing in-person summit where you’ll meet the team, dive into our culture, and gain the tools to thrive. Location: North Little Rock, AR (Headquarters) Attendance is required—but we think you’ll agree it feels more like a launch party than training. ATG USA (Applied Technology Group) is the leading technology business partner focused on the Architectural, Engineering and Construction industry in North America. ATG strives to build relationships within the professional design community by providing a complete solution. ATG has unique service offerings implemented by technical support specialists with industry experience and knowledge. Role Summary  The Technical Services Executive (TSE) is the primary owner of opportunity definition and services revenue for ATG’s Technical Services organization. This role is responsible for transforming customer needs, ambiguity, and future-state aspirations into clearly defined, executable service engagements.  The TSE leads structured services discovery, owns customer roadmaps using Miro boards as the system of record, and drives scope development through deal close. Acting as both a consultative advisor and a services hunter, the TSE ensures only well-defined, high-value, and executable work advances into delivery.  This role is accountable for decision quality prior to project kickoff and serves as the critical gatekeeper between sales intent and delivery commitment.    Key Responsibilities  Services Discovery & Opportunity Definition  Lead structured discovery conversations with customers to uncover current-state challenges, future-state goals, and technical constraints.  Use Miro boards to roadmap current and future opportunities, visually capturing scope, sequencing, dependencies, and value.  Own the services discovery process from initial engagement through scope validation.  Scope Development & Ownership  Translate discovery outcomes into clear, outcome-driven Statements of Work (SOWs).  Own all aspects of scope definition, including assumptions, deliverables, timelines, dependencies, exclusions, and success criteria.  Deliver scope presentations to customers and internal stakeholders to support informed decision-making.  Identify risks, gaps, and misalignment early and proactively drive rescoping when required.  Sales Ownership & Deal Closing  Act as the primary services seller for Technical Services engagements.  Qualify, shape, and close services opportunities, either independently or in partnership with Business Development Executives.  Maintain ownership of services pipeline and ensure forecast accuracy.  Drive deal momentum by controlling scope discussions, aligning solutions to customer priorities, and resolving objections.  Support pricing, packaging, and contract discussions related to Technical Services.  Decision Support & Rescoping  Serve as the primary owner of the decision gate between scope delivery and project kickoff.  Lead “why” conversations when opportunities do not advance, documenting findings and recommended adjustments.  Own rescoping efforts and iterate solutions until decision readiness is achieved or the opportunity is exited.  Protect delivery teams by ensuring only executable, aligned, and approved scopes move forward.  Internal Alignment & Handoff  Collaborate with Technical Services leadership to validate scope feasibility and resource requirements prior to commitment.  Ensure clean and complete handoff from sales to delivery, with Miro boards and scope documentation serving as authoritative references.  Partner with delivery and Customer Success teams to support continuity and feedback loops.  Process & Services Enablement  Contribute to the evolution of ATG’s services offerings, discovery frameworks, and scoping standards.  Maintain consistency and quality across all services sales artifacts.  Support continuous improvement of services sales and delivery alignment.    Required Qualifications  Experience selling professional or technical services in a consultative, solution-oriented role.  Proven expertise in services discovery, scoping, and Statement of Work development.  Demonstrated ability to close complex services engagements.  Strong ability to translate technical concepts into business value.  Excellent client-facing communication, facilitation, and documentation skills.  High degree of ownership, accountability, and comfort operating with ambiguity.    Preferred Qualifications  Experience within the AEC industry or adjacent technology-driven industries.  Familiarity with Autodesk solutions such as Revit, ACC, BIM 360, or AutoCAD.  Background in architecture, engineering, construction technology, BIM/VDC, or technical consulting.  Experience working alongside Business Development Executives in a services-led sales motion.  Familiarity with CRM systems and services forecasting processes.    Key Competencies  Services hunting and opportunity ownership  Decision-quality thinking and risk management  Scope clarity and execution alignment  Visual communication and roadmap development  Client-facing influence and facilitation  Cross-functional collaboration    Success Metrics  Services revenue closed and forecast accuracy  Win rate of services opportunities owned or co-owned  Quality, clarity, and executability of scoped work  Reduction in rescoping during delivery  Delivery team satisfaction with sales handoff  Customer satisfaction with defined outcomes    Benefits That Work for You:  At ATG USA, we invest in your well-being, growth, and life outside of work. Here’s what you can expect:  Health & Wellness  Multiple medical plan options plus dental and vision coverage  On-demand support and mental health/wellness resources via Bennie—your personal benefits concierge  Financial Well-Being  Health Savings Account (HSA) and Flexible Spending Account (FSA) options  401(k) with up to 4% company match after 90 days  Voluntary life, AD&D, supplemental health coverage, and disability protection  Extra Perks That Matter  3 weeks of PTO, paid holidays, and your birthday off  2 paid volunteer days each year to support causes you care about  Professional development reimbursement + access to GreaterU, ATG’s platform for learning and growth  Four weeks of paid sabbatical after six years—on top of your regular PTO—to refresh and recharge!  Discounts on lifestyle perks like pet insurance, financial coaching, and more via the Bennie Marketplace    ATG is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including gender identity and sexual orientation), national origin, age, disability, genetic information, or any other protected status under applicable laws. We’re committed to an inclusive workplace where all backgrounds and perspectives are valued, and we strive to build a team that reflects the diverse world we serve.  This full-time role requires a minimum of 40 hours per week, with additional hours as needed to meet deadlines. Candidates must be able to sit or stand for extended periods, travel between office locations (including those with stairs), and lift up to 30 pounds. Strong verbal and written English communication skills, along with adequate visual and auditory abilities (with or without aids), are essential. The physical demands described are representative of those needed to perform the job’s essential functions, with or without reasonable accommodation.  If you need accommodation during the application or interview process—or on the job—please contact Human Resources.  Applicants must be authorized to work in the U.S. without company sponsorship. We appreciate your interest in ATG!    Qualifications