Order Management Associate

About the Position

About the Team

The ZF Off-Highway Solutions Minnesota Inc. team designs and manufactures hydraulic and electrohydraulic components, controls, and brake systems for off-highway machines.

As a member of the Logistics Team, the Order Management Associate is responsible for processing customer orders and inquiries while maintaining accurate documentation, on-time delivery communication, and strong customer relationships. This role plays a critical part in ensuring order accuracy and customer satisfaction through effective coordination and system use.

What you can look forward to as Order Management Associate:

• Processing phone and written customer orders and inquiries, including ship date requests
• Communicating with customers via phone in a professional and positive manner
• Reviewing EDI orders and updating customer acknowledgments via phone, fax, or website
• Reviewing order changes, delivery availability, and schedule impacts directly with customers
• Documenting customer requirements accurately within the MRP/ERP system
• Verifying order accuracy by matching customer purchase orders with ZF acknowledgments
• Creating delivery notes once orders are complete
• Maintaining hard‑copy open order files and indexing documents into the company imaging system
• Coordinating order discrepancies with Customer Service Representatives and internal stakeholders
• Building rapport with coworkers and collaborating across departments
• Working independently while remaining effective in a team-based environment
• Identifying and recommending product or process improvements that support business goals
• Adhering to all safety rules and company policies

Your Profile as Order Management Associate:

• High school diploma or GED required
• 2 + years order management experience
• Experience with basic record keeping or order entry activities, or equivalent training
• Ability to read, write, speak, and understand English clearly and professionally
• Strong written, verbal, and listening communication skills
• Demonstrated keyboarding and typing proficiency
• Working knowledge of Microsoft Office 365 and ERP/MRP systems
• Strong organizational skills and attention to detail
• Ability to calculate basic figures such as discounts and collect factual data
• Self‑motivated, personable, and capable of managing multiple priorities

Physical Requirements:

• Primarily seated work with occasional standing and walking
• Ability to lift up to 10 lbs. regularly, up to 25 lbs. occasionally (assistance required for heavier items)

The expected base compensation for this role is $51,800 - $65,000 annually.  Actual base compensation within the identified range will vary based on factors relevant to the position.

Why you should choose ZF in North Mankato:

• Competitive pay and stable day‑shift schedule
• Annual incentive plan
• Paid time off and 13 paid holidays
• Health care benefits
• 401(k) retirement plan
• Opportunities for training and skill development
• A collaborative, team‑oriented work environment
• A strong safety and quality culture

Additional Information

ZF Off-Highway Solutions Minnesota Inc. is located in North Mankato, nestled in south‑central Minnesota. This area offers access to the amenities of Mankato and North Mankato, surrounded by smaller communities and rural landscapes, with the Twin Cities just a short drive away. The Greater Mankato region is nationally recognized for its livability, economy, and quality of life.