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Job Summary:
Job Summary:
Greet all guests at table
Respond to guest inquiries regarding menu, wine list, Music Hall
Inform guests of daily specials and make recommendations
Suggestively sell menu items, beverages, desserts, etc.
Anticipate and respond to guest needs
Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude
Organize and prioritize service per appropriate service sequence
Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal
Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
Deliver food and beverages to table
Perform opening/running/closing duties according to HOB policy
Maintain line of sight/atmosphere control by circulating through work area throughout shift
Have the ability to memorize menus and daily specials
Pre-bus tables: remove dirty plates, glasses, etc., from table once guest has finished
Clean spills on tables or around work area
Maintain HOB safety and sanitation standards
Prepare guest checks (on micros terminal) and check for accuracy
Receive payment and process cash, credit card or traveler’s check transactions
Have knowledge of all music, promotional or special events in the house
Assist other servers or other employees as needed
Required to occasionally work Special Events that are scheduled throughout the venue
Job Requirements
Qualifications:
Required:
- (State or CountyLicensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
2-5 years high volume experience in restaurant operations
Working knowledge of high volume restaurant operations and safe, responsible alcohol service
Standard food preparation/presentation
Skill in guest relations
Wine & Liquor knowledge
Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
High School Diploma
Preferred:
Point of Sales knowledge, preferably MICROS
Live Nation Entertainment will never request payment, or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.
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