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Field Maintenance Specialist –Syracuse, NY (Traveling Role)
AGC Heat Transfer, the leading manufacturer of sanitary plate heat exchangers in North America, is seeking a Field Maintenance Specialist to support customers across the U.S. We are looking for a skilled, customer‑driven Field Maintenance Specialist based in Syracuse, NY. If you thrive on solving problems, traveling, and being the expert customers rely on, this role puts you at the center of the action. This role is ideal for mechanically inclined professionals who enjoy hands‑on work, travel, and direct customer interaction.
FLSA Status - Non Exempt - Hourly
Reports to:Â Service Maintenance Manager
Role Responsibilities
Perform Plate Check™ and tubular heat exchanger inspections
Execute repairs, troubleshooting, and installation supervision
Conduct on‑site customer training
Travel >15 days/month (including some weekends)
Maintain detailed plant folders, documentation, and follow‑up communication
Collaborate with AGC Sales Engineers on upcoming service needs
Submit accurate service reports within 48 hours
Mentor new technicians as needed
Required Qualifications
Prior experience as a traveling technician
High school diploma or GED
Strong mechanical aptitude and tool experience
Excellent communication and customer‑service skills
Proficiency with Office 365 (Outlook, Teams, Word, Excel)
Ability to work independently with minimal supervision
Preferred Experience
Maintenance background
Dairy/food manufacturing experience
Plate heat exchanger knowledge
Military service
Compensation & Benefits
$30–$32/hour + bonus potential
Health, dental, vision, life & disability insurance
HSA option
401(k) with employer match
Paid vacation, sick time, and holidays
Company vehicle (as needed), laptop, phone, PPE, clothing allowance
EAP & wellness programs
Job Type: Full‑time, Non‑Exempt Travel: ~50%
Work Location: On the road
AGC is an Equal Opportunity Employer.
Learn more about this Employer on their Career Site
