Dispatcher

Job DetailsJob Location: Main Office - Denver, CO 80216Salary Range: $50,000.00 - $75,000.00 Base+Commission/yearJob Shift: AnyJob Category: Customer ServiceGENERAL DESCRIPTION OF THE JOB: Dispatch work involves scheduling and routing of service technicians & calls and contacting customers to maximize work to be performed by the service department. Performance of simple clerical work will also be required. JOB ACTIVITIES: Ambassador and spokesperson for the company Dispatch service technicians Acts as the spokesman for the customer, communicating to the company: what the customer wants, when they would like it, and how they would like it done Communicate effectively with the customer and answer their questions and concerns Assist callers in understanding their problem and communicate fee’s, method of service, and payment options Utilizes scheduling priorities & tech skills to schedule appointment times and range calls on the schedule Answers phones correctly and in a professional manner. Takes calls correctly using scripts and professional practice steps Enters all customer data in the computer Work as a team with other team members Understand and follow all company philosophies, policies and procedures Understand and follow written and verbal instructions given Represent the company in a professional manner Perform related work as assigned Meet company performance standards per performance reviews Follow all company safety rules and requirements Makes outbound calls to complete Happy Checks using script Offers ICPO’s as needed Assists administration however requested Dispatch for profits using map tools (i.e. MapPoint, GPS) Answer and take care of emails received via the service inbox   GENERAL QUALIFICATIONS and REQUIREMENTS: Experience and Training, Education, Knowledge, Skills & Abilities: Should have experience in the area of customer service Dispatching experience helpful, but not necessary Knowledge of the Windows Operating system, including Outlook Very proficient typing abilities Use of SuccessWare21. On the job training provided. Basic knowledge of filing systems; including alphabetical and numerical systems Must be able to multi-task. Communicate to multiple people at the same time (clients, CSR’s, management, and techs), use many online programs at the same time. Must be a quick learner and able to use computer system shortcuts Being able to prioritize tasks effectively in any given moment Must be adaptable and open to changes Exercise good decision making quickly Must be able to work effectively and with a positive attitude in a high paced environment. On the job training will be provided High school diploma or GED Other: Required to sign a Confidentiality agreement with the company Successfully complete all background checks, drug testing and employment screening Neatly groomed per dress code policy Qualifications