Dispatch Supervisor

Job Requirements – HVAC/Plumbing & Sewer Dispatch Supervisor

AA Service Company - Northbrook, IL

Position Overview

We are seeking a talented, experienced Lead HVAC/Plumbing & Sewer Dispatch Supervisor who thrives in a fast paced environment and can manage high call volume, scheduling complexity, and urgent service needs with confidence. This role requires leadership, technical understanding of the trades, and a passion for developing people and driving KPIs.

You’ll be the central hub of communication between customers, technicians, and management—ensuring smooth operations, excellent customer experiences, and consistent achievement of daily goals.

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Key Responsibilities

• Lead daily dispatch operations for HVAC, plumbing, and sewer service teams of roughly 2-4 team members.
• Utilize Service Titan to schedule, assign, and track jobs efficiently.
• Resolve customer issues promptly and professionally to maintain high satisfaction.
• Ensure the team consistently meets or exceeds daily KPI goals.
• Strategically schedule technicians to maximize productivity and minimize downtime.
• Create and review estimates as needed to support customer and field operations.
• Apply trade knowledge to support troubleshooting and job preparation.
• Train, mentor, and motivate dispatchers and technicians to strengthen team performance.
• Develop programs and incentives to encourage teams to hit operational targets.
• Support a 24/7 emergency service operation, with flexibility for occasional after hours needs.
• Collaborate closely with operations management to streamline processes and improve efficiency.

Job Requirements

• 2+ years of dispatching experience (HVAC, plumbing, sewer, or related industries strongly preferred).
• Proficiency with Service Titan or similar job management platforms.
• Strong problem solving and multitasking skills.
• Clear and confident communication skills.
• Ability to perform under pressure in a fast paced, dynamic environment.
• Solid understanding of HVAC, plumbing, or sewer trades.
• High energy, strong work ethic, and a desire for career growth and leadership.
• Ability to coach, train, and inspire team members.
• Organizational excellence and attention to detail.