HR Services Associate

• Processes HR Data Transactions using applicable technologies to ensure data integrity and proper case documentation.
• Ensures Manager Self Service entries are accurate and work with Managers who need assistance.
• Reviews data needed for personal information changes including employee information, the details of the change, and the documentation needed to make the requested change both inside and outside of HRIS (ServiceNow and HCM). Assists with building a more robust knowledge base for the askHR Team.
• Works with and defer complex inquires as applicable, to the correct HR staff member and solves issues and questions that arise within the team, department, or with customers.
• Promptly and thoroughly responds to inquiries while maintaining a high level of confidentiality, customer satisfaction and service excellence.
• Assists employees with systems navigation, finding forms, form submissions, guiding to knowledge articles and other support documents that drive a strong self-service culture and greater employee experience.
• Assists in administering HR programs or policies following established procedures by resolving inquiries and/or following the askHR delivery model for handling.
• Prepares, maintains, and distributes records, forms, basic data and reports as well as compiles data/reports on SLAs, Customer Satisfaction, and regular reviews inquiries to improve content of knowledge articles, processes, etc.
• Supports the development and execution of HR projects and Performs other duties as directed. Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Other duties as assigned.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.