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- Independently determines project scope, develops a preliminary plan of investigation, and determines project specifications such as cost, time, and sample requirements by analyzing client input, available supplemental data, and product construction.
- Projects may include frequent travel to conduct or witness tests at client sites. Initiates communication with clients to promote and explain the benefits of new and existing services.
- Follows up on contacts from clients.
- Communicates with clients to discuss technical issues, explain UL procedures and requirements, convey project cost, and negotiate completion date and sample requirements.
- Acts to address client concerns and to resolve complex client issues.
- Provides technical assistance to clients in reference to product inspection and follow-up services.
- Establishes appropriate test programs by reviewing files and manufacturer's information, examining samples, and applying UL requirements.
- Determines areas in which the product is not in compliance with UL requirements or of any changes in project scope or specifications and notifies client.
- Coordinates complex laboratory activities by preparing data sheets and instructions to technicians and by establishing completion dates.
- Coordinates administrative aspects of project management.
- Serves as Project Handler of record and signs as Reviewer of record as assigned.
- Communicates project status and results to clients through frequent contact and by preparing reports.
- Prepares Follow-Up Service Procedures and information pages.
- Integrates continuous improvement concepts and techniques into all aspects of the job.
- Resolves complex engineering issues associated with Variation Notices by analyzing and reporting on the acceptability of the variations.
- Develops UL requirements for testing products beyond the scope of existing standards, or those involving unique features requiring frequent use of independent judgment.
- Develops special test methods and test equipment.
- Coordinates and/or performs File Reviews.
- May represent UL on technical committees and/or industry-related functions such as seminars and trade shows.
- May provide direction as a Primary Designated Engineer or Designated Engineer for specific product categories.
- Directs and reviews work of assigned staff.
- Trains office, field, and/or laboratory staff and entry level engineers.
- Provides technical assistance in several product categories, operations or systems to laboratory and/or field staff.
- Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
- Performs other duties as directed.
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