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Description
The Customer Support Specialist is the heartbeat of our organization. They provide exceptional customer support in a professional and positive manner while speaking to customers via telephone or by email. Our Support Specialists are the subject matter experts of our local government ERP software applications.
ROLE AND RESPONSIBILITIES WITH ESSENTIAL FUNCTIONS
- Aides in identifying a customer issue and provides a solution.
- Creates a detailed record of client interactions.
- Maintains a current case load and does regular follow ups with customers.
- Ability to accurately report software issues to the Development team.
- Conducts remote training sessions with customers.
- Creates documentation in an effort to aide customers within software.
- Collaborates with teammates and other outside departments across our organization to enhance software knowledge.
Requirements
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor’s Degree
- Some technical experience (Salesforce, Jira, MS Office)
- Strong communication skills
- Attention to detail
- Strong problem solving and interpersonal skills
- Ability to work under pressure and multi-task
- Self-motivated and able to work well independently
- Strong organizational skills
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