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Primary Functions:
This position is located at our Northfield, MN location and is responsible for supporting the efficiency, accuracy, scalability, and continuous improvement of loan operations processes. The role combines operational support with analytical responsibilities, including workflow analysis, procedure documentation, system utilization, quality control, reporting, and process improvement initiatives. This includes, but is not limited to:
- Support the processing and servicing of commercial and consumer loans
- Provide operational support to the lending and loan operations teams
- Serves as a resource for internal and external customers
- Helps ensure the timely and accurate execution of loan-related processes
- Evaluate current workflows and identify opportunities to improve efficiency consistency, automation and internal controls
- Document procedures, maintain training materials, support cross-training efforts, and implement process improvements that enhance operational effectiveness
- Responsible for escrow administration and monitoring activities
- Support compliance, quality control, and reporting functions through HMDA reporting, audit and examination support, regulatory reporting, loan exception monitoring, and other assigned control procedures
- Will work closely with lenders, loan operations staff, compliance and other departments to ensure consistent execution of loan processes, regulatory compliance, and exceptional service
Position Requirements:
High School Diploma or Equivalent Required
1-2 Years of Banking, Loan Operations, Loan Processing, Lending Support, or Related Experience Preferred
Strong Computer Skills and Ability to Learn Bank Systems and Applications
Excellent Attention to Detail and Accuracy
Strong Analytical and Problem-Solving Skills
Excellent Organizational Skills
Strong Written and Verbal Communication Skills
Ability to Prioritize Tasks and Manage Multiple Deadlines
Ability to Identify Process Improvements and Operational Efficiencies
Ability to Work Independently and as a Team Player
Ability to Maintain Strict Confidentiality
Professional Customer Service Skills
This is a full-time position; Monday-Friday. Competitive compensation and benefits package offered to include:  health insurance, dental insurance, life insurance, disability insurance, 401(k) and paid-time-off. Application deadline: Until position filled. Community Resource Bank is an equal employment opportunity employer. All qualified applicants are encouraged to apply. Community Resource Bank does not discriminate in its recruiting, hiring or employment practices on the basis of race, color, religion, creed, age, sex, pregnancy, childbirth, or related medical conditions, national origin, ancestry, marital status, familial status, disability, sexual orientation, gender identity or expression, military or veteran status, genetic information, status with regard to public assistance, and any other characteristics protected by applicable local, state, and/or federal laws.
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