Security Officer

Description

Primary Purpose:

Security Officers act as a visual deterrent, intervene and respond to all levels of security and potential emergency needs including acts or threats of violence, emergencies, and life safety threats. This position requires specialized training and physical conditioning. All duties are to be performed in accordance with departmental and property policies, practices and procedures. 

Principal Duties & Responsibilities

• Patrol and monitor all areas of the property, including the exterior by operating a bicycle or company vehicle.
• Monitor alarm system and surveillance cameras.
• Provide excellent guest service to guests and employees and resolve complaints and issues involving both guests and employees.
• Act as a first responder in emergency situations.
• Perform gaming drops/transactions, including carrying drop boxes and chip carriers.
• Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents, or unusual occurrences.
• Act as a dispatcher to relay information, messages and/or emergencies to or from appropriate personnel using telephones or two-way radios.
• Render appropriate first aid to injured persons and following established protocol for reporting injuries.
• Assist in emergency situations by securing the scene to prevent further loss or damage, advise personnel of threats and potential threats, summon emergency responders to the incident, and initiate and conduct evacuation procedures.
• Required to successfully attend and pass all recurring mandatory legal, defensive tactics, first aid, CPR/AED training/drill as a condition of employment.
• Maintain proficiency in the use of all assigned equipment.

Required for All Jobs

• Performs other job-related duties as requested.
• Proof of eligibility to work in the United States.

Education

• High School Diploma, GED or equivalent - Required

Work Experience

• 1+ Years of Prior Relevant Experience Customer service experience - Required

Additional Requirements

• Previous security, military, or law enforcement experience. - Preferred
• Previous experience working in a similar resort setting. - Preferred

Knowledge, Skills and Abilities

KSAs

• Ability to learn, demonstrate proficiency and effectively use defensive tactics and handcuffing techniques.
• Ability to participate in all evacuations procedures to aid guests and employees during an emergency.
• Ability to operate assigned equipment.
• Ability to learn, demonstrate proficiency and effectively use various computer software.
• Candidates will be required to satisfactorily pass a security officer academy training course.

Physical Requirements

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequently - 

• Balancing            
• Bending           
• Carrying 30 pounds       
• Clear speech - simple           
• Clear speech - complex         
• Climbing           
• Crawling           
• Crouching           
• Distant vision           
• Driving - auto/van           
• Flexibility - upper body           
• Flexibility - lower body           
• Hearing/Listening           
• Kneeling           
• Lifting 30 pounds      
• Near vision           
• Normal vision           
• Pushing/Pulling           
• Reaching           
• Sitting          
• Standing - 5 hours minimum          
• Stooping          
• Typing 24 w.p.m.      
• Walking     

Work Environment

While performing the duties of this job, the associate is required to work within the selected work environments.

Frequently - 

• Communication - verbal         
• Communication - written         
• Confined area         
• Contacts - works alone         
• Contacts - works around others         
• Contacts - works with others         
• Exposure to dust / dirt          
• Exposure to fumes / odors         
• Extreme cold        
• Extreme heat         
• Fast pace         
• Hazardous conditions - Chemicals         
• Hazardous conditions - high structures         
• Hazardous conditions - high voltage         
• Indoors        
• Noise levels - low to moderate         
• Noise levels - low to high                 
• Outdoors         
• Restricted area         
• Shifts        
• Smoke        
• Wet/Humid

Mental Requirements

While performing the duties of this job, the associate is required to work within the selected mental requirements.

Frequently - 

• Analytical
• Comprehension         
• Crisis incidents         
• Customer service         
• Decision making         
• Fatigue         
• High pressure       
• Judgment         
• Perception        
• Reading - simple         
• Repetition        
• Safety hazards         
• Writing - simple         
• Writing - complex       

Occasionally - 

• Clerical