Payment Operations Associate

Payment Operations Associate

Location: Norwalk, CT

Department: Global Payments / Payments & Invoicing

Overview:

The Payment Operations Associate plays a key role in supporting the end-to-end customer payment lifecycle, including setup, maintenance, and issue resolution across recurring payment programs and operational workflows. This position contributes to accurate revenue collection, strong customer outcomes, and efficient back-office operations.

This role requires a detail-oriented and proactive individual who can manage high-volume processing activities while ensuring accuracy, compliance, and service-level excellence.

Key Responsibilities

• Support day-to-day payment operations, including customer onboarding, payment setup, account updates, and servicing requests
• Maintain and administer recurring payment plans (setup, amendments, suspensions, retries, and cancellations)
• Investigate and resolve payment-related issues such as failed payments, discrepancies, chargebacks, refunds, and disputes
• Perform reconciliation activities, including identifying and resolving overpayments, underpayments, and duplicate transactions
• Monitor operational workflows and queues to ensure timely completion of tasks within defined service levels
• Support collections and payment recovery activities, including follow-ups and exception handling
• Accurately maintain customer account and payment data across systems
• Collaborate with internal teams (operations, customer service, finance) to resolve issues and support business needs
• Contribute to operational reporting, tracking, and performance monitoring activities
• Identify opportunities for process improvements and support implementation of enhancements
• Ensure adherence to operational controls, compliance requirements, and data handling standards
• Assist with testing, system updates, and special projects as needed

Qualifications & Experience

• Prior experience in payment operations, billing, customer servicing, or administrative operations preferred
• Experience working in a fast-paced, high-volume environment strongly desired
• Familiarity with payment systems and recurring billing processes is a plus

Key Skills & Competencies

• Attention to Detail: Ability to process transactions accurately and maintain high-quality records
• Analytical Thinking: Comfortable reviewing data, identifying discrepancies, and resolving issues
• Organization & Time Management: Able to manage multiple priorities and deadlines simultaneously
• Problem Solving: Effective at investigating and resolving operational and customer issues
• Communication: Clear and professional interaction with internal stakeholders and teams
• Technical Proficiency: Comfortable with Excel/Google Sheets and operational systems
• Adaptability: Able to adjust to evolving processes and business requirements

Working Relationships

• Cash Operations and Global Payments teams
• Customer Operations and Client Services
• Finance and cross-functional operational teams

What Success Looks Like

• Accurate and timely processing of payment activities
• Strong contribution to revenue collection and recovery efforts
• High-quality customer servicing and issue resolution
• Consistent adherence to service levels, controls, and compliance standards
• Active participation in improving operational efficiency and processes

Job Type & Location

This is a Contract to Hire position based out of Norwalk, CT.

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Norwalk,CT.

This position is anticipated to close on Jun 6, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.