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Benefits:
- 401(k) matching
- Employee discounts
- Free food & snacks
- Paid time off
- Training & development
Operations & Service Coordinator – Security / Fire Alarm Company
Location: Norwalk, CT
Compensation: $50,000 – $60,000 + performance bonus
Compensation: $50,000 – $60,000 + performance bonus
About Us
Weltē Electronic Systems is a growing electronic security and fire alarm company serving residential and commercial clients. We specialize in alarm systems, video surveillance, access control, and fire alarm systems.
We are looking for a highly organized, detail-oriented Operations & Service Coordinator to take control of scheduling, job setup, and customer coordination so the owner can focus on growth.
What You’ll Be Responsible For
- Scheduling installation and service calls for technicians
- Managing daily technician routes and adjusting schedules in real time
- Preparing contracts, job files, and ensuring all paperwork is complete
- Coordinating permits (when required)
- Creating and sending deposit invoices
- Communicating with customers (scheduling, updates, follow-ups)
- Tracking job progress to ensure jobs stay on schedule
- Ordering parts and maintaining basic inventory levels
- Scheduling annual inspections and recurring services
What Success Looks Like
- Technicians start every day with a clear schedule
- Jobs are properly set up before technicians arrive
- Customers are informed and not calling for updates
- Deposits are invoiced immediately after sale
- No jobs fall through the cracks
Requirements
- 2–5 years experience in scheduling, dispatch, or operations (alarm, HVAC, electrical, or similar preferred)
- Strong organizational and multitasking ability
- Ability to manage multiple moving parts without dropping details
- Comfortable speaking with customers and technicians
- Proficient with computers and software systems
Who This Is NOT For
- Someone who needs constant direction
- Someone uncomfortable managing technicians or holding people accountable
- Someone who struggles with organization or follow-through
Bonus If You Have
- Experience in the alarm/security industry
- Experience with scheduling/dispatch software
- Basic understanding of low-voltage systems
How to Apply
Reply with your resume and a short paragraph explaining:
“Describe a time you had to manage multiple schedules or moving parts at once. What systems did you use to stay organized?”
Learn more about this Employer on their Career Site
