Supervisor, MOMS

Family & Children’s Agency (FCA) is a nonprofit human service organization that is committed to increasing the social and emotional well-being of our clients – people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich. Our Home Care and Foster Care programs assist residents throughout Fairfield County, and the Adoption program is both nationwide and international.

Our Mission is to partner with individuals, families, organizations, and communities to build better lives.

FCA is proud to currently offer a hybrid working model to our employees. Employees enjoy a wide array of benefits that make up our competitive compensation package. We are proud to offer generous employer contributions to our medical plans, continued education credits offered at no cost, annual tuition reimbursement stipend, employer paid Life & LTD policies, FSA and Dependent Care, 401K with a match and safe harbor contribution and a generous vacation and time off policy to include Martin Luther King Jr Day and Juneteenth! We also offer employee discounts to multiple organizations, events and your cell phone plan. Our benefits don't stop there - we offer an EAP program, paid for CEUs and clinical supervision, summer Fridays and employee appreciation events along with wellness incentives and challenges! This position is also eligible for the public service loan forgiveness program.  

Position Summary:   

The MOMS Supervisor provides leadership, oversight, and direction for the MOMS Program and is responsible for ensuring the effective delivery of high-quality, family-centered services. The Supervisor directs, coordinates, supports, and evaluates the work of MOMS home visitors while ensuring compliance with program standards, documentation requirements, and agency expectations. The Supervisor is also responsible for providing direct services to MOMS families. The Supervisor will carry a direct service caseload based on program need, staffing levels, and program census. Caseload size may fluctuate to support program capacity and ensure continuity of services. Direct service responsibilities may include home visiting, care coordination, advocacy, referrals, and other services within the scope of the MOMS Program. In addition, the Supervisor oversees the planning, coordination, and implementation of ongoing psychoeducational group programming for MOMS clients and works collaboratively with community partners to strengthen and sustain the program.

Essential Functions and Responsibilities:

• Coordinate and monitor the delivery of MOMS services in accordance with the program’s scope of services, agency policies, and applicable requirements.
• Provide leadership and direction to ensure the effective, consistent, and high-quality delivery of services.
• Monitor program census, staffing levels, referrals, and service capacity and adjust assignments and caseloads as needed to meet program needs.
• Develop and maintain effective relationships with community organizations, service providers, and community leaders to support program visibility, referrals, growth, and sustainability.
• Participate in program planning, evaluation, data collection, and continuous quality improvement activities
• Supervise MOMS home visitors and maintain required documentation related to supervision and staff performance.
• Provide weekly individual supervision to each home visitor.
• Facilitate regular team meetings.
• Provide orientation, training, and ongoing support to new home visitors.
• Ensure home visitors complete required client and program documentation accurately and in a timely manner.
• Monitor staff performance, productivity, and adherence to program expectations.
• Complete annual performance evaluations for each home visitor.
• Promote reflective supervision, professional development, and a culture of collaboration and continuous learning.
• Maintain a direct service caseload as determined by program need, staffing, and census, with caseload size adjusted as necessary to support program capacity and continuity of care.
• Provide home visiting and other direct services within the scope of the MOMS Program.
• Maintain a direct service caseload as determined by program need, staffing, and census, with caseload size adjusted as necessary to support program capacity and continuity of care.
• Provide home visiting and other direct services within the scope of the MOMS Program. 
• Provide home visiting and other direct services within the scope of the MOMS Program.
• Oversee the planning and facilitation of MOMS psychoeducational groups 
• Ensure group programming addresses the identified needs and interests of participating families.
• Coordinate logistics for groups, including scheduling, communication, and transportation assistance as needed.
• Participate in the facilitation of groups as appropriate.
• Communicate effectively with the Director, Adoption and Child & Family Development regarding program operations, staffing, census, client needs, and emerging concerns.
• Work under the supervision and direction of the Director, Adoption and Child & Family Development.

Productivity Requirements:

• Effectively manage the program leadership, supervision, direct service, group programming, and administrative responsibilities outlined above.
• Maintain appropriate staffing and service capacity to meet program needs.
• Monitor program census and adjust staff assignments and direct service responsibilities as needed.
• Carry a direct service caseload as determined by program need and census. Caseload size may vary and may increase or decrease based on enrollment, staffing, referrals, and overall program capacity.
• Ensure timely completion of required documentation, supervision, reporting, and other program responsibilities.

Other Duties and Responsibilities:

Perform all other assignments as directed

Qualifications:

• Bachelor’s degree in child development, psychology, human services, or related field.  
• Minimum of five years working with ethnically diverse families with young children under the age of six years.
• Formal training and experience in child development, parent-child relationships, and with family risk factors that interfere with the nurturing relationship (e.g., poverty, homelessness, maternal depression, domestic violence, substance abuse, teen parenthood, cognitive challenges).
• Experience working in the home and community sites.
• Bilingual or multilingual skills, particularly Spanish, Portuguese, or Haitian Creole, highly valued.
• Willingness and ability to work non-traditional hours, including evenings and occasional weekends, as program needs require.
• Ability to work effectively both independently and as part of a team.
• Familiarity with community-based services, resources, and supports highly valued.
• Commitment to reflective supervision, data collection, documentation, and continuous quality improvement.
• Valid Connecticut driver’s license, reliable transportation, and appropriate automobile insurance.

Physical Demands:

Working Conditions and Environment:

• Evening and weekend hours as needed
• Must hold valid Connecticut drivers license and be willing to drive 
• Home visits within the community and collaborative meetings and trainings within the state
• Ability to be flexible with work schedule