At United Electronic Industries (UEI), customer satisfaction and product excellence drive everything we do. This commitment has established us as an industry leader, powered by innovative and functional software. Under the supervision and guidance of the Customer Experience & Planning Manager, the Applications Engineer is responsible for supporting and training our customers to design and debug their applications with both hardware and software. You will also develop, design, and test software to help our customers to accomplish their goals and work closely with our customers, field sales team, other applications engineers, and design engineering team.
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Key Responsibilities:
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- Work with our customers to help them create and deploy their applications. Support includes assisting with both software and hardware.
- Execute customer analysis to create applications that respond to customer needs and provide innovative solutions to common problems.
- Perform prototyping, application tests, and code reviews of both customer and in-house systems to ensure proper operation and to diagnose errors.
- Perform debugging, testing code and improvements.
- Support sales and customer service as a knowledge resource to ensure customers are ordering the most appropriate products.
- Respond to customer concerns, provide updated software that solves bug issues, and work with the customer service team to meet customer requirements.
- Train customers on how to best apply our hardware and software products so they more efficiently deploy our systems.
- Act as a bridge between customers and R&D, making recommendations to the engineering team to satisfy requests and develop solutions.
- Generate ideas for software products that innovate and fill gaps in the current markets in which we operate.
- Ensure that work area and equipment are maintained in a clean, safe, and orderly condition and established company policies and procedures are adhered to.
- Lead internal and external training sessions for remote personnel and end users.
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Minimum Qualifications:
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- Bachelor’s degree in Electrical Engineering, Electronics, Physics, Computer Science, or related field.
- 2+ years previous experience as an engineer or in a technical position required.
- C / C++ and Python programming experience.
- Due to the nature of UEI's programs and products, applicants must have the legal right to work in the U.S.
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Desired Qualifications:
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- Strong customer focus with the ability to drive issues to resolution with sound judgment.
- Defense, space, and / or aerospace industry experience.Â
- Excellent communication skills, with the ability to present technical information clearly to diverse audiences, including senior leadership.
- Highly organized, detail-oriented, and able to manage multiple priorities independently.
- Working knowledge of case management and ERP systems.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
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About Us:
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Join AMETEK United Electronic Industries (UEI), a top-tier provider of data acquisition and control solutions, where we lead the way in serving the aerospace, defense, energy, and semiconductor industries. At UEI, you'll be at the heart of high-performance test, measurement, simulation, and control solutions that empower our customers to build smart, reliable, and rugged systems.
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To learn more about the business unit you’ll be joining, visit us at:
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United Electronic Industries: https://www.ueidaq.com/
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