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Desktop Support Specialist

The CCS Companies
Posted a month ago, valid for 11 days
Location

Norwood, MA, US

Salary

$24 - $29 per hour

Contract type

Full Time

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Sonic Summary

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  • The Desktop Support Specialist position is located at the Norwood Office in Norwood, MA and is a regular full-time role.
  • Candidates should have at least 2 years of desktop support experience or 1 year of relevant internship experience in conjunction with an IT-focused degree.
  • The salary range for this position is between $24.00 and $29.00 per hour.
  • Key responsibilities include responding to helpdesk requests, managing PC installations, and troubleshooting hardware and software issues.
  • The role requires a strong service ethic, excellent multitasking skills, and the ability to work consistently in a fast-paced environment.

Job DetailsJob Location: Norwood Office - Norwood, MA 02062Position Type: Regular Full TimeEducation Level: Associates or 2 Year DegreeSalary Range: $24.00 - $29.00 HourlyTravel Percentage: Up to 25%Job Shift: Full TimeJob Category: Information TechnologyThe Desktop Support Specialist is responsible for delivering high quality desktop support services to internal customers in specified facilities and external client liaisons. Working under the direction of the Desktop Support Manager, The Desktop Support Specialist prioritizes and resolves technical user support issues to help the organization maintain high levels of operational efficiency and client satisfaction. ESSENTIAL FUNCTIONS: Responds to user helpdesk requests and answers telephone inquiries. Prioritizes and resolves technical issues to ensure timely completion of work orders. Manages PC installations, imaging, upgrades, and patches. Troubleshoots and resolves problems related to hardware and software. Collaborates with Network Support to ensure that PCs, printers, laptops, and other peripherals are in working order and able to connect to the corporate network. Tracks, updates, and manages issues using IT ticketing software. Other duties as assigned by management. QUALIFICATIONS 2+ years of desktop support experience preferred, or 1+ years of internship or relevant work experience in conjunction with an IT focused degree would be considered. Technical expertise in the following areas is preferred: PC hardware/software troubleshooting and repair; Windows 10/11 support; VPN Installs; TCP/IP Network Configurations and remote communication; Laptop Support; website troubleshooting, and Microsoft Office installs. Strong ability to prioritize work and meet deadlines. Excellent multitasking skills in a fast-paced environment. A "service" ethic toward internal customer base. Ability to maintain a predictable and consistent full-time work schedule. EDUCATION REQUIREMENTS Associates Degree required. Bachelor's Degree preferred. Qualifications



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