Surveillance Technician

Position Summary:

The Surveillance Tech Agent is responsible for the installation, is responsible for the installation, maintenance, and repair of the entire casino security and surveillance system infrastructure, including cameras, servers, networking equipment, and access control systems. They ensure all equipment operates continuously and in compliance with strict gaming regulations to protect casino assets and guarantee gaming integrity. The Surveillance Agent reports directly to the Surveillance Supervisor

Essential Functions:

• Responsible for practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
• Ensures the highest possible standards of guest service are provided and listens and responds to guest and Team Member concerns and questions.
• Responsible for protection of North Fork Mono Casino & Resort gaming assets.
• Conduct preventive maintenance on all surveillance equipment.
• Diagnose and repair issues with surveillance systems, hand-held radios, and base stations.
• Fix any camera and equipment malfunctions within the surveillance system.
• Install new surveillance equipment throughout the casino property.
• Provide system repair and malfunction support on an on-call basis.
• Analyze trouble reports to determine the appropriate course of action for repairs.
• Maintain maintenance logs and repair schedules.
• Create and manage trouble reports and maintenance logs.
• Monitor team members' adherence to enterprise policies and procedures, reporting any issues to immediate management so that proper action can be taken. Takes necessary enforcement action for violations of Tribal, State, and Federal laws.
• Maintain and develop strong community relations with law enforcement agencies as necessary (in person, via telephone)
• Maintain good communication and foster a positive, professional work environment.
• Contribute to overall team efforts and departmental results.
• Attends, and satisfactorily completes, all required training as assigned and required.
• Other job-related duties as assigned.

Required Skills/Abilities:

• Comprehensive knowledge of audio and visual electronic equipment operation, maintenance, and repair.
• Proficient in troubleshooting, maintaining, and operating current analog and digital surveillance systems.
• Foundational understanding of basic electronics, electronic troubleshooting and repair, and computer networking principles.
• Knowledge of basic CCTV cabling installation and maintenance.
• Ability to analyze technical issues, solve practical problems. And interpret complex instructions furnished in written, oral, diagram or schedule form.
• Capable of working effectively in a stressful, fast-paced environment; demonstrates strong written and verbal communication skills in English.
• Proven ability to consistently deliver outstanding guest and customer service.
• Skilled in utilizing various computer applications, including operating business computers and office machines within a Windows environment, specifically Microsoft Word, Excel, Access, and Poer Point.
• Strong communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
• Resilience and adaptability when working in a stressful, fast-paced environment.

Minimum Qualifications:

• High school diploma or GED preferred.
• Minimum of two (2) years of experience in audio and video equipment, repair or network maintenance
• Ability to communicate effectively with guests, team members, and management in both written and verbal form.
• Previous experience in surveillance is preferred.
• Previous experience and knowledge of CCTV equipment and basic electronics is preferred.
• Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
• Must not have been convicted of any crime for which registration is required.
• Must be at least 21 years of age.

Physical Requirements:

• All work is performed on site in Madera, CA.
• Requires manual dexterity to perform job related functions.
• Ability to sit, stand or walk for the duration of their shift.
• Ability to bend, carry, climb, crawl, crouch, grasp, kneel, lift, pull, push, reach, sit, stand, or stoop during or for the duration of their shift.
• Ability to lift, push, and pull up to 50lbs. with or without assistance.

Work Conditions:

Team Members will be in constant contact with fellow Team Members and Guests. Work includes the maintenance and care of the assigned work area. Work is typically in an area which may be unusually hot, cold, noisy, and may contain secondhand smoke. Work may be performed in a confined area. Performance of job duties will require standing, walking, lifting, reaching, pushing, pulling and grasping. Work may be scheduled at various hours, including working overtime, and during evening, weekends, and holidays. Work may entail trained chemical usage. Work is performed outdoors and can involve continuous exposure to high and low temperatures, sunlight, wet surfaces and noise.

Important Notices:

• When selecting candidates for employment, qualified Native American applicants will be given preference over non-Native American applicants, provided they meet the minimum qualifications for the position.
• This job description is not an exclusive or exhaustive list of all job functions that a Team Member in this position may be asked to perform from time to Duties and responsibilities can be changed, expanded, reduced, or delegated by Management to meet the business needs of the property.