Join Rosedale Bank and Be a Part of OUR STORY

At Rosedale Bank, we pride ourselves on being a true community bank. With a rich 118-year history, over $1 billion in assets, 13 retail branch locations across Maryland, and a team of approximately 150 dedicated employees, we are committed to making a difference-for our customers, our communities, and our people.

We believe what sets us apart is our strong commitment to our employees, with a focus on engagement, recognition, work/life balance, growth and development, personal connections, and delivering an exceptional personal-touch customer experience.

About the Job

We are currently seeking a Relationship Guide to join our team at the Perry Hall Branch. This front-line position is responsible for delivering an outstanding customer experience while assisting with basic banking needs, processing transactions, and educating customers about Rosedale Bank's products and services. You'll be part of a team that values professionalism, service excellence, and relationship-building.

In this position you will:

Create a personalized, responsive, and convenient customer experience.
Engage in meaningful conversations to understand customer needs.
Provide timely, accurate, and thorough service.
Learn and promote all Bank products and services, highlighting benefits tailored to customer needs.
Educate customers on digital banking tools and guide them through processes like online banking and ATM PIN resets.
Process a variety of transactions including deposits, withdrawals, loan payments, and official checks.
Handle CD penalties, stop payments, ACH stop payments, currency transaction reports, PIN resets, disputes, and debit card orders.
Follow all cash handling, security, and operational procedures.
Perform other duties as assigned.

What you bring:

High school diploma or equivalent
0–2 years of customer service experience; cash handling experience strongly preferred
Excellent customer service, verbal, and written communication skills
Strong interpersonal skills and a customer relationship focus
Detail-oriented, dependable, and adaptable
Ability to count large sums of cash and coin
Basic computer skills and problem-solving ability
Team-oriented with a commitment to professionalism and integrity

Working Conditions/Physical Requirements

Must be able to remain standing for 50%–75% of the time
Occasionally move around the office to access files and equipment
Frequent use of computers and office equipment (calculator, copier, printer)
Ability to work at other branch locations based on business needs
Flexible schedule including evenings and weekends
Must be able to lift up to 60 pounds

Benefits you will enjoy:

401(k) - fully vested employer match and discretionary year end employer profit share contribution
Health Savings Account with generous employer contribution
Wide variety of Voluntary Benefit Options
Employer subsidized Health & Wellness Fitness Program
Generous paid time off including Birthday Day Off
Paid Parental Leave
RISE Employee Recognition Program
Paid Community Outreach Hours

Ready to build meaningful relationships and grow your career in community banking?
Apply today to become our next Relationship Guide and help us deliver the personal touch that defines Rosedale Bank.

We are an equal opportunity employer. Employment selection and related decisions are made without regard to race, color, religion, sex or gender (including pregnancy), age, marital status, disability, national origin, veteran status, sexual orientation, gender identity, genetic information or any other protected class.

Learn more about this Employer on their Career Site