HR Specialist

Company Description

TVG-Medulla, LLC is a multi-site healthcare management organization, with an emphasis on providing managed services to chiropractic providers. Medulla provides managed services such as Sales & Marketing, Billing, IT, HR, and Finance to three chiropractic brands, operating under the names of Chiro One, MyoCore, and CORE Health Centers. Medulla is comprised of 830+ employees, with corporate headquarters in Oak Brook, IL and 150+ clinic locations in Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

Our vision is to inspire and empower people in our communities to heal, live and function better.

Job Description

Our HR team plays a critical role in supporting a growing, geographically dispersed workforce while maintaining the culture, compliance, and operational excellence that defines TVG-Medulla and it's 3 chiropractic brands. The HR Business Specialist serves as a core member of the Human Resources team, functioning as a hands-on generalist and coordinator who supports day-to-day HR operations across our clinics.

This role bridges administrative HR execution with employee-facing support, ensuring our people processes run smoothly, compliantly, and with care. The ideal candidate brings a generalist mindset, exceptional organizational skills, and direct experience with payroll (Paychex preferred) and HRIS platforms — and thrives in a fast-paced, multi-state healthcare environment.

Essential Functions and Responsibilities:

• Manage employee relations/performance matters
• Maintain accurate and up-to-date employee records
• Benefit experience – assisting employees with all benefit questions
• Respond to employee inquiries thru our HR ticket system
• Develop and coordinate employee engagement events
• Promote HR programs to help improve the “employee experience”
• Maintain and analyze HR metrics – time to hire, turnover, rate of pay, etc.
• Monitor social media reputation and draft proposed responses
• Supports performance management within clinical operations
• Respond to employment verification requests
• Perform administrative duties related to payment of vendors and similar tasks
• Conduct stay/exit interviews
• Ensure compliance of local, state and federal HR laws/regulations (We are a multi-state organization (Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.)
• Support talent acquisition team appropriately
• Perform other responsibilities as the position evolves

Qualifications

• Bachelor’s degree in human resources, health systems management, business administration, or related fields.
• Working knowledge of local, state and federal HR policies/guidelines/laws
• Professional knowledge of Microsoft Office Suite (Excel, Word, Outlook and Teams).
• A proactive, high-energy attitude geared towards achieving continuous improvement and learning.
• Excellent communication and people skills with ability to pivot as needed

Preferred Qualifications

• Bachelor’s degree in human resources or related fields, or equivalent experience in a human resources setting.
• Minimum of 2-3 years’ experience working as an HR Coordinator, HR Administrator, or HR Business Partner 
• Onboarding experience 
• 1+ year(s) of experience with Payroll or HRIS systems; Paychex strongly preferred
• Demonstrated understanding of HR policies and procedures.
• Experience conducting exit interviews, grievances and other employee relations functions
• Multi-state experience -  Illinois, Indiana, Wisconsin, Missouri, Kansas, Kentucky, West Virginia, Texas, Oregon, Washington, and Alaska.

Additional Information

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Disclaimer

All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.