Position: Intermodal Dispatcher

Pay Rate: $50k - $70k

Job Description:

The Intermodal Dispatcher is responsible for the planning, scheduling, and dispatching of our customer's freight. The role owns the relationship with our valued Independent Contractors and is instrumental in the successful coordination of the accurate delivery of goods in a timely fashion. The key responsibilities of this function are to provide exceptional support to our drivers, be quick to respond to questions and troubleshooting concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Responsibilities & Duties:

Ability to multi-task and prioritize situations in a fast-paced environment (load-planning/dispatching)
Communicate with drivers to prioritize loads, define routes, and set schedules
Monitor containers to prevent demurrage and storage fees
Providing detailed instruction to various personnel via email and phone
Accepting & scheduling loads and providing excellent customer service
Make routing decisions that satisfy customer expectations and company financial decisions
Ensure that shipping data is entered into the system timely and accurately
Other duties as assigned

Qualifications:

Intermodal transportation experience strongly preferred
Self-motivated problem-solver with fervent desire to meet customer needs
Strong verbal and written communication skills
Desire for a long-term career with an industry leading company
Ability to present and maintain a positive corporate image in a fast-paced environment
Proactively establish and maintain effective working team relationships with all support departments
Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
Must be willing to work a flexible schedule

Skills:

The ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast-paced environment
Ability to communicate effectively with all levels of operations
General computer skills - Microsoft Office, Outlook, AS400
Excellent communication and problem-solving skills

Forward Air is an Equal Opportunity employer.

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Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs

We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

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