IT Quality Assurance Manager

Job Summary:

IT Quality Assurance manager role is responsible for the overall Quality Assurance team effectiveness and development and maintenance of proficient QA practices and processes across the IT solution delivery to various clients. This role is required to be champion and gatekeeper of the quality control to ensure the end-result meets the design and requirements expectations of the business experience in the quality control.  The ideal candidate is high-energy, reliable, and a business value-driven professional whose expertise and strong leadership skills will be necessary for the continuous improvement in the solution delivery goals.

Job Duties:

• Responsible for the overall IT quality assurance, control processes, testing strategy and quality documentation for the project
• Develops and maintains QA processes to establish software delivery practices, including Test plans, Test scripts, Bug Reports
• Researches industry developments and updates quality assurance policies and procedures with a goal of continuous improvement in workflow and practices
• Participates in the complete product life cycle for an efficient solution delivery
• Delivers project deliverables on time by meeting key project milestones while adhering to development and quality standards
• Maintains reported defects triage process by working closely with software engineers, business analysts, and quality assurance analysts
• Maintains the process of root cause analysis for issues reported and establishes well-defined action plans to prevent these issues in the future
• Assembles and consolidates testing status to internal and customer management teams
• Represents the business team and requirements while actively working with technical team to assist with issue resolution
• Coaches and mentors QA Analysts to ensure the best quality solution delivery to the client 
• Be a champion and driver of continuous improvement of QA processes and promote adoption of emerging technologies 
• Perform other duties as assigned

Supervisory Responsibilities:

• Supervises the day-to-day workload of the team on assigned engagements and reviews work product 
• Acts as mentor to team, as appropriate

Qualifications, Knowledge, Skills and Abilities:

Education:

• High School Diploma or GED, required
• Bachelor’s degree from an accredited university, preferred

Experience:

• Five (5) years of experience in Quality Assurance for IT or professional services organizations, required
• Two (2) years of experience in managing QA, UAT teams within IT or professional services organizations, required
• Strong experience with writing test plans and executing automated testing to include functional, smoke, regression, load, negative and mobile strategies, required
• Strong understanding of Software QA methodologies, tools, and approaches, preferred
• Adaptable to fast-paced changing industry practices, preferred

License/Certifications:

• N/A

Software:

• Technologies
• One of following technology experience, preferred:
  • JIRA
  • Enterprise Tester
  • HP Quality Center
  • Power BI 
  • SQL / T-SQL
  • Selenium

Language:

• N/A

Other Knowledge, Skills & Abilities:

• Strong team management and interpersonal skills
• Excellent communication and presentation skills, both verbal and written
• Excels at operating in a fast-paced technical environment
• Ability to solve problems, identify solutions, and appropriately escalate issues
• Strong analytical and technical skills to manage the QA process
• Experience with Agile, DevOps methodologies, a strong plus
• Ability to manage various project deliverables across industries 
• Ability to maintain the repository of QA artifacts 
  
  
  Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography.
  
  Illinois Range: $100,000 - $140,000
   

Join us at BDO, where you will find more than a career, you’ll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world. 

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.  BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. The ESOP stands as a compelling addition to our comprehensive compensation and Total Rewards benefits* offerings. The annual allocation to the ESOP is fully funded by BDO through investments in company stock and grants employees the chance to grow their wealth over time as their shares vest and grow in value with the firm’s success, with no employee contributions. 

We are committed to delivering exceptional experiences to middle market leaders by sharing insight-driven perspectives, helping companies take business as usual to better than usual. With industry knowledge and experience, a breadth and depth of resources, and unwavering commitment to quality, we pride ourselves on:

• Welcoming diverse perspectives and understanding the experience of our professionals and clients
• Empowering team members to explore their full potential
• Our talented team who brings varying skills, knowledge and experience to proactively help our clients navigate an expanding array of complex challenges and opportunities
• Celebrating ingenuity and innovation to transform our business and help our clients transform theirs
• Focus on resilience and sustainability to positively impact our people, clients, and communities
• BDO Total Rewards that encompass so much more than traditional “benefits.”  Click here to find out more!

*Benefits may be subject to eligibility requirements.

Equal Opportunity Employer, including disability/vets