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ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.
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Purpose Statement
The Intermodal Logistics Coordinator is responsible for supporting the day-to-day execution of intermodal shipments, ensuring reliable service, and delivering a high level of customer satisfaction. This role plays a critical part in coordinating rail, drayage, and final mile operations while proactively identifying and resolving service issues. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced transportation environment.
Key Accountabilities and Outcomes
•   Coordinate and schedule intermodal shipments, including pickups, rail departures, and final mile deliveryÂ
•   Serve as the primary daily point of contact for drayage carriers and rail providersÂ
•   Monitor shipment progress and proactively resolve delays to maintain service reliabilityÂ
•   Troubleshoot service disruptions including missed cutoffs, equipment shortages, and terminal congestionÂ
•   Identify and resolve potential service failures; communicate timely updates and alternative solutions to customersÂ
•   Maintain a high level of customer service through consistent, clear, and proactive communicationÂ
•   Prioritize and manage multiple tasks while handling frequent and time-sensitive requestsÂ
•   Optimize routing and execution strategies to improve efficiency and reduce transit timesÂ
•   Develop and adjust market plans based on capacity availability, performance trends, and changing conditionsÂ
•   Analyze industry trends and operational performance to support continuous improvement initiativesÂ
•   Identify workflow inefficiencies and contribute to process improvements across intermodal operationsÂ
•   Collaborate cross-functionally with operations, sales, and pricing teams to provide insights and improve outcomesÂ
•   Provide feedback to the pricing team regarding market conditions, challenges, and emerging opportunitiesÂ
•   Act as a resource for ongoing improvement within intermodal workflows and execution processesÂ
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Knowledge, Skills, and Experience
•   Bachelor’s degree preferred, High School Diploma or GED required
•   Strong organizational and time management skills with the ability to prioritize effectivelyÂ
•   Excellent communication skills, both written and verbalÂ
•   Ability to problem-solve and make decisions in a fast-paced environmentÂ
•   High attention to detail and commitment to accuracyÂ
•   Proficiency in Microsoft Office (Excel, Outlook, etc.)Â
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COMPENSATION
In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.
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Annual Range/Hourly Rate
$42,755.00Â -Â $57,845.00
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Rich Products Corporation, its subsidiaries and affiliates (“Rich’s”), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
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Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich’s. Please contact Rich’s Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.
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