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The Tennis Center Customer Service Representative plays a crucial role in the daily operations of our Tennis Center. This position is responsible for providing exceptional customer service to both internal and external patrons, ensuring smooth operations, and maintaining a positive atmosphere. Reporting to the Tennis Center Customer Service Manager, this role involves various essential duties including customer interaction, facility upkeep, maintaining accurate records, and promoting safety initiatives.
Hours
Up to 18 hours per week. Various shifts available with both weekday and weekend options.Â
Essential Job DutiesÂ
- Provide accurate information to the customer.
- Establish and maintain a good working relationship with other employees.
- Communicate and collaborate with coworkers in all departments.
- Regularly communicate with the Tennis Center Assistant Manager on Park District matters.
- Work with other staff members to address facility, program and service issues.
- Accurately complete tasks in a timely manner.
- Make initiative to complete tasks with minimal assistance.
- Be familiar with facility operating hours, website content, program information, program changes (i.e., staffing, schedules, locations), special events, and other issues affecting customer service.
- Collect fees and balance cash receipts daily.
- Maintain accurate court sheets.
- Good decision making and the ability to effectively deal with upset customers is
- Support the District’s safety initiative including adhering to policies and procedures, performing your job in a safe manner, attending required training, seeking additional training as needed, promptly reporting accidents/incidents, and proactively addressing hazards in the workplace.
- Attend staff meetings.
- Attend scheduled customer service training sessions.
- Assist with maintaining lounge areas, locker rooms, hallways and towel service.
Skills and Qualifications
- Valid Illinois driver's license (Class D)
- Current CPR/AED/First Aid certification required or training provided by the Park District
Benefits:
- 457(b) Retirement Savings PlanÂ
- Continuing Education Assistance
- Central Park Campus Membership for the employee
THE OAK BROOK PARK DISTRICT IS AN EQUAL OPPORTUNITY EMPLOYER. Employment with the Park District is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, age, color, sex, religion, veteran status, national origin, sexual orientation, disability or any other legally protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify our ADA coordinator at (630) 645-9529 or bdewolf@obparks.org
Bilingual Candidates Encouraged to Apply.
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