Overview

Apex Service Partners is a leading residential home services company dedicated to building a network of best‑in‑class local brands across the U.S. We partner with community‑rooted plumbing, HVAC, and electrical businesses to deliver exceptional service while fostering a culture of growth, collaboration, and operational excellence.

Our Midwest Region is seeking a ServiceTitan & Operations Support Specialist to support our Illinois and Wisconsin market. This role serves as a key support partner to local operators, blending ServiceTitan system support with day-to-day operational and administrative support for our field and office teams.

This is a hands-on, highly collaborative role ideal for someone who enjoys solving problems, supporting teams, and keeping operations running smoothly across multiple businesses.

What You’ll Do:

ServiceTitan Support & Systems

Serve as the primary ServiceTitan support resource for Illinois & Wisconsin operating companies
Manage and resolve daily tickets and user requests, including troubleshooting and how‑to guidance
Support user onboarding, account setup, permissions, and basic training
Assist with system configuration updates and workflow improvements
Partner with the regional ServiceTitan team to escalate issues and implement enhancements
Help ensure data accuracy, consistency, and proper system usage

Operations, Dispatch & Admin Support

Support dispatch and scheduling teams with system questions, workflow issues, and optimization
Assist with job setup accuracy, call booking workflows, and technician scheduling alignment
Partner with office teams on day-to-day operational challenges and process improvements
Provide administrative support such as reporting pulls, data updates, and system audits
Help maintain standard operating procedures (SOPs) and ensure consistency across locations
Support basic reporting needs for operators (KPIs, job tracking, performance data)
Act as a bridge between field teams, office staff, and leadership to improve communication and execution

Market Partnership & Continuous Improvement

Build strong relationships with GMs, dispatchers, CSRs, and office managers
Identify opportunities to streamline workflows and improve efficiency
Support adoption of best practices across ServiceTitan and operations
Stay current on ServiceTitan functionality and industry best practices

What You’ll Bring:

2+ years of ServiceTitan experience, ideally in a CSR, dispatch, admin, or support role
Exposure to home services operations (HVAC, plumbing, electrical) strongly preferred
Strong understanding of dispatching, scheduling, and office workflows
Ability to manage multiple priorities in a fast-paced environment
Excellent problem-solving skills with a hands-on, “jump in and help” mindset
Strong communication skills with a customer-service approach to internal teams
Highly organized with strong attention to detail
Comfortable working across systems, teams, and operational challenges
ServiceTitan Certification is a plus, but not required

Apex Service Partners is an Equal Opportunity Employer

Learn more about this Employer on their Career Site