Omega Brand Ambassador

About the role

• The Omega Brand Ambassador is fully dedicated to the Omega boutique and represents the brand through exceptional client service, product expertise, and operational excellence. Unlike the role of a Sales Professional, the Omega Brand Ambassador works exclusively within the Omega business unit and serves as the ultimate representative of the brand while embodying CD Peacock’s Culture of Excellence. This role is responsible for achieving and exceeding sales and service goals while cultivating long-term client relationships through a passion for Omega’s heritage, innovation, and craftsmanship. All Omega Brand Ambassadors report directly to the Omega Business Manager.

Responsibilities

• Act as the ultimate ambassador of Omega, representing the brand with professionalism, enthusiasm, and integrity at all times.
• Inspire clients through a deep understanding of Omega’s history, innovation, precision, and watchmaking excellence.
• Build long-term client relationships through personalized outreach, follow-up, and consistent clientelling efforts.
• Achieve and exceed individual sales and service goals through effective selling techniques and product knowledge.
• Focus on activities that increase client conversion, retention, and loyalty to the Omega brand.
• Partner with Sales Professionals throughout the store to enhance the client experience and maximize selling opportunities.
• Assist in inventory management including receiving watches, performing case counts and audits, tracking special orders, and organizing warranty cards and review tags.
• Handle service requests, warranties, and repairs while maintaining consistent communication and follow-up with clients.
• Maintain visual merchandising standards in alignment with Omega brand expectations and boutique presentation guidelines.
• Uphold operational excellence by conducting inventories, audits, and ensuring price accuracy.
• Maintain proficiency in POS systems, CRM platforms, inventory management systems, Microsoft Office/Teams, iPhones, and business-related applications.
• Participate in Omega trainings, product launches, vendor immersions, and continued learning opportunities.
• Share brand knowledge and key communications with colleagues outside of the boutique.
• Maintain a clean, safe, and professional environment for clients and colleagues in all front and back-of-house areas.

Requirements

• Strong attention to detail, organizational ability, and commitment to service excellence.
• Passion for luxury retail, hospitality, and client relationship building.
• Ability to communicate professionally and confidently with clients and colleagues.
• Prior experience in luxury retail, watches, jewelry, or hospitality preferred but not required.
• Must be able to stand for extended periods of time and lift up to 15 lbs.
• Must be comfortable working on the sales floor 80%–90% of the time.
• Must be flexible with scheduling, including evenings, weekends, and holidays.
• Must demonstrate professionalism, honesty, integrity, and alignment with CD Peacock’s core values.
• Must be proficient with systems, software, and technology required to perform the role effectively.

Benefits

• CD Peacock offers a competitive compensation and benefits package, including health benefits, paid time off, employee discounts, and opportunities for professional growth.