We are seeking an IT Support Technician to provide day-to-day technical support for clinical and administrative staff. This role is responsible for delivering high-quality assistance with user accounts, healthcare applications, EMR/EHR access, password resets, and general IT support.

This is an excellent opportunity for a tech-savvy, service-oriented professional who enjoys helping users, solving problems, and supporting mission-critical healthcare operations.

Key Responsibilities

Respond to inbound support requests from internal users via phone, email, and ticketing system
Provide first-level technical support for common issues, including:
Password resets
Account lockouts
EMR/EHR and healthcare application access issues
VPN connectivity
Email support
Basic network and connectivity troubleshooting
Troubleshoot software issues and basic hardware problems using established procedures, internal documentation, and knowledge base resources
Accurately document incidents, troubleshooting steps, resolutions, and follow-up actions in the ticketing system
Escalate more advanced or unresolved issues to higher-level IT support teams or application specialists
Deliver excellent customer service to clinical and non-clinical users with varying levels of technical ability
Maintain strict compliance with HIPAA, data privacy, security, and confidentiality requirements
Assist with high-volume support periods, system rollouts, and special IT projects as needed

Qualifications

High school diploma or GED required
Associate degree in Information Technology, Computer Science, or related field preferred
HIPAA/compliance certification required
At least 1 year of IT help desk, technical support, desktop support, or service desk experience preferred
Experience supporting users in a healthcare, hospital, medical office, or clinical environment preferred

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