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Opportunities to Shine and Grow.
More than a role- RBW is where you can build a meaningful career. Whether you’re early in your journey or a seasoned professional, you’ll have opportunities to develop your skills, take on meaningful challenges, and make a difference alongside people who care deeply about the work and each other. Here, your ideas matter, your contributions are recognized, you’re part of a team, and your growth is supported- as we elevate work and enrich lives.
Your Impact
Operational Leadership
- Supervise daily warehouse operations, including receiving, put-away, inventory control, order fulfillment, and shipping.
- Ensure accurate and timely processing of customer orders across B2B, B2C, and eCommerce fulfillment channels.
- Monitor workflow and productivity to meet operational goals and customer service expectations.
- Maintain inventory accuracy through cycle counts, audits, and system verification.
- Coordinate daily activities to ensure efficient utilization of labor, equipment, and warehouse space.
- Collaborate with transportation and customer service teams to ensure on-time shipments and deliveries.
- Ensure compliance with client-specific SOPs, SLAs, and operational requirements.
- Assist with onboarding new customer accounts and implementing operational processes.
Team Leadership & Development
- Lead, coach, and develop warehouse associates to achieve individual and team performance goals.
- Conduct training for new hires and ongoing development for existing team members.
- Monitor employee performance and provide timely feedback, coaching, and recognition.
- Create and maintain staffing plans to support daily volume fluctuations and operational demands.
- Foster a culture of accountability, teamwork, safety, and continuous improvement.
Customer Service & Communication
- Support customer satisfaction by ensuring service commitments are met consistently.
- Address operational issues and escalate concerns as appropriate.
- Partner with internal teams to resolve customer inquiries and service challenges.
- Communicate operational updates, priorities, and performance expectations effectively.
Process Improvement & Compliance
- Identify opportunities to improve productivity, quality, and operational efficiency.
- Support implementation of process improvements, new technologies, and warehouse systems.
- Maintain and update operational procedures and work instructions.
- Ensure compliance with OSHA regulations, safety standards, sanitation requirements, and company policies.
- Monitor key performance indicators (KPIs) and take corrective action when necessary.
- Maintain accurate operational documentation and support audit readiness.
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