Dispatcher

About the Opportunity

This job description is intended to describe the general nature and level of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. 

JOB SUMMARY

Reporting to the Operations Manager, the Public Safety Dispatcher is responsible for the day-to-day communications function of the Emergency Operations and Communications Center for the Oakland Campus. The Dispatcher will be responsible for answering all calls for service as well as the dispatching of officers to these calls. The Dispatcher may also be responsible for monitoring the public safety walk-in center during non-business hours or as needed.  

MINIMUM QUALIFICATIONS

•    High School Diploma or GED equivalent
•    One or more years of relevant experience
•    A valid U.S. Driver’s License
•    Candidates must pass a criminal background check
•    Candidates will be subject to a drug test and psychological exam
•    Must currently possess, or must achieve within first three months; CPR (BLS/HCP) certification

•    Upon hire, dispatchers may be required to successfully complete department mandated professional development trainings related to dispatching, communication, and public safety responsibilities

KEY RESPONSIBILITIES & ACCOUNTABILITIES

•    Receive emergency and non-emergency telephone calls
•    Determine the nature, location, and priority of requests and dispatch appropriate resources in accordance with established procedure
•    Enter, update, and retrieve information from a variety of computer systems
•    Disseminate mass emergency notification alerts when necessary
•    Monitor radio traffic, security alarms, fire alarms, and video security cameras
•    Provide referral services and victim resources
•    Research, collect, analyze, document, and disseminate public safety intelligence
•    Undergo initial training and maintain knowledge through continuing education
•    Monitor the 24/7 public safety walk-in center and dispatch officers as needed for walk-in reports

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.