District Operations Manager

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, marital status, gender identity, national origin, citizenship status, age, disability or protected veteran status. 

I. Job Summary 

Manages the day-to-day operations at a medium to large site. Operations Managers and/or Senior Operations Managers can report into this job. Establishes and maintains performance and productivity metrics and cost management processes. 

II. Essential Duties and Responsibilities

• Manages the day-to-day operations of the District, and provides daily support to Route Managers in ensuring quality performance.
• Monitors operating metrics while diagnosing and improving processes, procedures, and performance.
• Executes necessary precautions to ensure safety and compliance with Company, OSHA, and other standards and regulations.
• Ensures thorough root cause investigations for all injuries and incidents, following-up with consistent discipline and retraining.
• Oversees personnel needs of the department including selecting, coaching, disciplining, and training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Formulates both short-term and long-term goals and action plans in conjunction with the District Manager or Senior District Manager.
• Participates in regular P&L reviews to ensure that budgets are met; develops and implements programs for optimal equipment utilization, equipment maintenance, and labor and material costs.
• Interacts with local city, municipal, and county agencies to ensure customer satisfaction, improve efficiency, renew contracts and negotiate new contracts; establishes WM as a good corporate citizen and valued resource.
• Ensures District compliance with WM Way processes and continues to work toward and/or maintain Gold Standards.
• Works with functional groups to resolve employee relations and labor relations issues.

III. Qualifications

WM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post‑consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas‑to‑electricity plants in North America. WM’s fleet includes more than 12,000 natural gas trucks – the largest heavy‑duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company’s sustainability progress and solutions, visit Sustainability.WM.com.

Equal Employment Opportunity

For United States:  WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

For Canada:  WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.

Real ID

In order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA‑approved alternative.