Hospital Operations Master's Intern

2026 Summer Intern

Location:

This internship role is scheduled to be flexible. Please be prepared to spend part of your time working remotely and part of your time working at the following location: Pasadena or Pleasanton, CA.

Department Details:

The Hospital System Operations team ensures seamless, safe, and efficient care delivery across our nationwide network of hospitals. We provide operational insight to support strategic decisions, lead the Care Without Delay initiative to get patients the right care at the right time in the right place, and oversee employee safety to maintain a secure work environment. Additionally, we manage the National Command Center (NCC), serving as the central hub for real-time coordination, crisis response, and operational excellence.

Internship Projects:

Data Analysis & Reporting: Compile and analyze hospital performance metrics to identify trends and opportunities for improvement.

Process Improvement: Map patient flow processes and suggest optimizations to reduce delays in care. Assist in documenting and standardizing operational workflows.

Employee Safety Support: Research best practices for workplace safety and help update safety protocols. Develop training materials or quick-reference guides for staff safety compliance.

Special Projects: Benchmark operational practices against other health systems. Support communication efforts by drafting internal updates or presentations.

Target Majors:

Business Administration; Finance & Accounting; Healthcare Administration

Target Skillset:

Analytical & Data Skills

Process Improvement Mindset

Communication Skills

Problem-Solving & Critical Thinking

Collaboration & Adaptability

Takes Initiative 

Job Summary:

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

• Contributing to a designated project or initiative to meet a KP business objective.
• Report development and analytics.
• Project management - planning, execution, and measurement.
• Learning new applications needed to complete assignments or support the execution of business objectives.
• Job shadowing in other functional areas.
• Performing additional duties as required.

• N/A 

• Pursuing a graduate degree or have completed a graduate program from an accredited university within the last year.
• Bachelors degree required.

• N/A

• Aptitude to perform data and process analytics and formulating solutions.
• Working knowledge of MS Word, Excel, PowerPoint.

• 3.0 GPA or above
• Advanced analytical and problem-solving skills
• Proven ability to build effective working relationships as well as strong interpersonal skills
• Excellent verbal and written communication skills
• Ability to learn quickly and experience producing high quality work in short periods of time.