Licensed Clinical Program Manager

Job DetailsJob Location: RWS El Chante - Oakland, CA 94610Position Type: Full TimeEducation Level: Graduate DegreeSalary Range: $115,000.00 - $115,000.00 Salary/yearTravel Percentage: Up to 25%Job Shift: AnyJob Category: Nonprofit - Social ServicesExcept in the case of an undue hardship, La Familia provides reasonable accommodations to persons with disabilities when the accommodations are necessary to enable the persons to perform the essential functions of the job. The Agency also provides reasonable accommodations when necessary based on religious needs. Individuals requiring workplace accommodations must discuss their needs with La Familia Human Resources. Individuals seeking accommodations for disabilities are typically required to provide medical documentation supporting the existence of a disability, the need for the accommodation, and what workplace modifications will enable the employee to perform the essential functions of the job. POSITION OVERVIEW: We have an exciting full-time opportunity for a well-qualified Clinical Manager for our licensed, residential, substance use treatment program that houses 20 male participants, El Chante. This program provides residential substance use treatment services to program participants in the Oakland Area, Alameda County.  The El Chante Program Supervisor is responsible for overseeing and managing the day to day operations of  El Chante Recovery Home,  including developing programmatic policies and procedures for both clients and staff,  setting and enforcing house policies, supervising, guiding and coaching all program staff in daily operations of the program. This includes individual and group counseling, case management, designing patient education sessions, coordinating and training on medication management and other programmatic operations. The Clinical Program Manager also acts as the LPHA where appropriate and as defined by the scope of their credentials and will be responsible for authoring services, assessments, establishing diagnosis and medical necessities. The Clinical Program Manager will also coordinate with funders and community collaborators to ensure positive and strong partnerships with various stakeholders.  This is a full-time (40 hours per week) role. Occasional weekend availability is expected, depending on needs of the program. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture. Essential Job Functions and Responsibilities:  Program Management Responsibilities: Oversee clinical treatment and program coordination of direct service activities within the facility and the community. Ensure treatment is delivered in accordance with contract expectations, including adherence to all documentation guidelines and compliance with agency, County, State, and licensing requirements. Ensure continuous quality improvement of all clinical programming. This includes participation in the regular clinical quality review process and providing direct feedback and coaching to support ongoing improvement. Develop and maintain knowledge related to DMC-ODS and AOD Certification standards, licensing requirements, and County, State, and Federal regulations. Respond to and resolve client grievances in a timely and professional manner. Develop and implement program standards, including regular updates and revisions to the Program Manual. Participate in stakeholder meetings as requested by the Director. Oversee client admissions, orientation, transfers, and discharges to ensure compliance with program requirements, appropriate placement, and continuity of care. Promote and protect client rights, confidentiality, dignity, and well-being in accordance with agency policy, ethical standards, and applicable regulations. Foster a therapeutic, recovery-oriented living environment that supports client engagement, accountability, community integration, and successful treatment outcomes. Ensure adherence to house rules, resident expectations, and behavioral standards while utilizing trauma-informed and person-centered approaches. Facility Management Responsibilities:  Manage the daily operations of the facility/program to ensure effective service delivery, regulatory compliance, and a safe, well-maintained environment. Responsibilities include: Promoting and maintaining site safety and security. Ensuring compliance with agency policies and applicable regulations. Maintaining ongoing audit readiness and documentation standards. Monitoring facility operations and addressing operational issues proactively. Coordinating timely responses to maintenance, safety, and property-related concerns. Manage daily staff schedules and ensure adequate coverage at all times. This includes active coordination with relief staff, resident monitors, and other program staff, while holding staff accountable to established schedules. Proactively identify and communicate facility-related concerns to the Operations Team and work collaboratively across departments to ensure timely resolution. Develop and implement regular routines related to site cleanliness, food delivery and management, inventory checks, medication support for clients, drug testing schedules, transportation, and other aspects of a 24/7 residential treatment program as requested by Leadership. Ensure timely reporting, investigation, and documentation of incidents, accidents, medication errors, critical events, AWOLs, and other reportable occurrences in accordance with agency, County, State, and licensing requirements. Ensure implementation of emergency preparedness procedures, including fire drills, evacuation plans, disaster response protocols, and required staff training. Monitor medication storage, documentation, and client medication support procedures to ensure compliance with licensing, Medi-Cal, and organizational requirements. Monitor program expenditures, facility supplies, and inventory to ensure responsible stewardship of program resources and uninterrupted program operations. Clinical Supervision and Training Responsibilities: Ensure that the program complies with Board of Behavioral Sciences (BBS) and/or AOD Certification requirements for clinical supervision of interns and trainees as the direct clinical supervisor, when applicable based on certification or licensure. Monitor the clinical work of all direct service staff and provide weekly individual and group supervision, including supervision of staff working toward licensure and practicum hour requirements. Maintain supervision agreements and documentation of practicum hours; review and sign required BBS and school paperwork; and complete staff and practicum student evaluations. Assist with crisis intervention, child abuse reporting, elder abuse reporting, and other urgent clinical matters in collaboration with the Director. Ensure timely completion of clinical documentation according to standards established by law and County and State regulations. Review and co-sign progress notes, treatment plans, utilization management requests, assessments, and other required clinical documentation as needed. Assist SUD counselors in formulating treatment, discharge, aftercare, and recovery plans for program participants. Supervise and support SUD counselors in conducting assessments and providing individual, group, and family counseling services; coordinate referrals for educational, vocational, and supportive services based on client needs. Support SUD counselors in developing and delivering case management services to all clients at least twice per month. Review staff clinical documentation to ensure accuracy, completeness, and timely submission in accordance with established deadlines. This includes progress notes, ASAM assessments, treatment authorizations, treatment plans, and other client-related documentation. Identify staff training needs, facilitate or coordinate necessary training, and monitor completion of all required training. Ensure all evidence-based practices utilized within the program meet fidelity standards. Oversee Medi-Cal documentation and billing-related requirements in accordance with established standards. Coordinate with the Clinical Supervisor regarding clinical standards for services, when needed. Supervisory responsibilities: Provide day-to-day supervision, management, coaching, mentoring, and support to assigned staff, including conducting weekly individual 1:1 supervision sessions and facilitating regular team meetings. Ensure completion and accuracy of required reports, including but not limited to monthly reports, KPI tracking, daily bed checks, and bed availability reporting. Support staff in facilitating house meetings as needed, with a minimum of one resident meeting per week. Monitor staff performance to ensure all essential job duties and responsibilities are completed effectively, consistently, and in accordance with agency standards. Manage relationships with client referral portals and referral partners to support timely admissions and program utilization. Design, develop, and implement structured activities for residents, including coordination with community partners, and ensure activities are offered consistently throughout the week. Track, monitor, document, and report client admissions, discharges, and length of stay, ensuring accurate and timely reporting to internal and external stakeholders. Take an active and collaborative role with community partners, including probation departments, law enforcement, Child Protective Services, Drug Court, schools, and community-based organizations, to support quality client care. Develop and maintain positive relationships with community resources and partner organizations. Research educational and professional growth opportunities for staff and support the development of individualized professional development plans. Attend collaborative meetings with La Familia staff, County representatives, and other external stakeholders as assigned by the Director. Foster a positive, respectful, inclusive, and mission-driven work environment aligned with organizational values. Set clear expectations, delegate responsibilities effectively, and monitor outcomes. Conduct performance evaluations and address performance concerns promptly, documenting and implementing corrective action plans in collaboration with Human Resources and agency leadership. Participate in staff recruitment, interviewing, hiring, onboarding, training, and retention efforts to ensure adequate staffing levels and program continuity. Identify training needs and support ongoing staff development through coaching, mentoring, and professional growth opportunities. Program & Coverage Responsibilities Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant. Temporarily fill in unstaffed roles until the position is filled. Prioritize workload and allocate resources to maintain service delivery during staffing gaps. Communicate staffing needs and operational impacts to leadership promptly. Timekeeping & Attendance Responsibilities  Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.   Ensure staff complies with established work schedules, attendance, and punctuality requirements. Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave. Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy. Submit approvals on time to support accurate payroll processing. Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll. Enforce organizational policies, procedures, and compliance with applicable labor laws. Other  Attend trainings and participate in events relevant to key responsibilities Track and regularly report on key metrics for responsible function areas Leads and collaborate on special projects related to agency objectives as appropriate  CORE COMPETENCIES: Leading the self: Demonstrates ethics and integrity  Displays drive and purpose Manages self and adapts to change Exhibiting leadership stature Practice self-awareness and continuous learning  Leading others:  Communicates effectively Supports the professional development of staff  Builds and maintains relationships  Promotes effective teamwork Leading the organization:  Manages change Problem solves effectively Navigates organizational dynamics  Develops and executes strategy  Managing politics and influencing others Enhances organizational knowledge and skills INCLUSION, RESPECT, AND COLLABORATION: Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.  Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.  Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.  Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.  Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community. QualificationsQUALIFICATIONS & EXPERIENCE: Preferred: LMFT, LPCC, or LCSW. Candidates who hold an AMFT, APCC, ASW, or Licensed Advanced Alcohol and Drug Counselor (LAADC) credential will also be considered. All candidates must have a minimum of three years of professional experience in a related behavioral health, mental health, or substance use disorder field.  Two years of management experience required. Bilingual Spanish/English is highly desired but not required. Demonstrate knowledge of Substance Use Disorders and their treatment using various, evidence-based approaches. Knowledge of ASAM Criteria Levels of Care, and addiction treatment highly desired. Knowledge of the Alameda County Organized Delivery System or similar system(s) highly desired. Familiarity with Alameda County’s use of Clinician’s Gateway SmartCare preferred. Experience in non-profit and community-based organizations preferred.  Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.  Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.  Proficient in MS Office and Google Workspace products. Valid CA Driver’s license required.  Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.    OTHER RESPONSIBILITIES: Demonstrates cultural awareness and provides respectful, client-centered care.  Maintains knowledge of community resources for client referrals  Attend work regularly, adhering to policies on absences and tardiness.  Understands and applies legal requirements, including confidentiality and risk management. Timekeeping & Attendance Responsibilities Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times. Take all required meal and rest breaks in compliance with state, federal, and agency policies. Review and submit timesheets by established deadlines to ensure timely payroll processing. Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.  Maintain consistent and reliable attendance to support team and program operations. Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave. Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution. TEAM COMMITMENT: Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate. Handles difficult or conflict situations constructively and seeks appropriate assistance. Accepts accountability and constructive feedback. Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation. Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders. Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.   WORKING CONDITIONS and JOB SETTING: Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders  While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch. The employee is occasionally required to move around the office Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus  May require travel, dependent on agency needs Can work under deadlines Performing general physical activities such as picking up, moving, and using objects, tools, or controls The noise level in the work environment is usually low to moderate. Physical Requirements Ability to safely operate a motor vehicle Ability to push, pull, and lift up to 50 pounds frequently. Ability to stand and move from one location to another daily.  Ability to sit for prolonged periods of time Ability to visually focus on near and far items, and to be able to switch between them. Ability to reliably report to work on time and perform the position's required tasks as scheduled Ability to grasp and carry items Ability to hear and effectively communicate with co-workers, clients, and the public Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future Ability to process information and data for use within the organization BENEFITS: Excellent Health benefits package for you and your family, including:  Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance. Vacation, 15 paid holidays, 12 paid sick days upon accrual Employee Assistance Plan to support you and your family’s well-being and finances  Pet Plan Benefit:  PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service 403(b) retirement plan Work-life wellbeing & excellent work hours La Familia understands the importance of work-life balance! Our therapists enjoy flexible scheduling options, including hybrid work arrangements, to ensure high-quality client care while maintaining their well-being. License and Certification renewals reimbursed. Supportive/Collaborative work environment  Opportunities for Growth and Professional Development We believe in growing together. As a team member, you’ll have access to structured mentorship and ongoing training. Whether you’re pursuing licensure or looking to specialize in clinical psychology, we support your growth every step of the way.