ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we’ve kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services that meet ever-evolving needs.

We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. We offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica and the largest depot terminal network in North America. We have industrial operations insights and specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs.

Customer Service Representative (CSR)

Overview

ConGlobal is the industry-leading provider of intermodal rail terminal services, auto loading and unloading and container depot services. We take pride in consistently delivering superior and reliable service, a broad scope of services and an exemplary safety record. We’re currently seeking a Customer Service Representative. 

 The CSR's primary role is creating and fostering a strong relationship between ConGlobal and our Customers.

Responsibilities

Customer Service Representative

-Maintains accurate records of customers’ equipment inventory and relevant activities

-Develops and maintain effective, professional communications with customers

-Maintains accurate records of all inbound and outbound equipment

-Inputs repair estimates for Owner of equipment

-Obtains requisite approvals from Leasers and/or Owners

-Schedules equipment surveys

-Adjusts repair estimates per instructions from surveyor/owner/leaser

-Updates TEC when equipment is repaired

-Prepares billing paperwork for repaired units daily

-Responsible for monthly storage and handling billing reports

-Coordinates scheduling of on-hires with yard supervisor

-Works with shop supervisor to prioritize equipment repair

-Updates TEC system with sales equipment repairs and movement

This is an exciting time at ConGlobal and we’re growing our team! We offer full-time employees the following; career growth, competitive compensation, benefits, 401K & vacation.

Qualifications

-Must have a high school diploma or equivalent education

-Should be computer literate familiar with Microsoft software

-Energetic and customer driven

-Good organizational skills

-Effective verbal and written communications

-Courteous customer communication skills

-Must have a valid driver’s license

-Consistently exhibits satisfactorily levels of performance

-Hours are Monday-Friday 8am-5pm

ConGlobal is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

At ConGlobal, base pay for any candidate who successfully completes the selection process is determined by several factors, including but not limited to: location, business needs, job-related skills, experience, qualifications, and internal equity. We are committed to fair and competitive compensation practices and tailor our total rewards package to each individual’s background and the specific requirements of the role. This package may include a combination of base pay, incentive or bonus opportunities, and a full range of benefits such as medical, financial, and other wellness offerings—depending on the position and employment status.

Learn more about this Employer on their Career Site