Cash Operations Analyst is responsible for ensuring the timely application of all cash including ACH deposits, remote check deposits, Lockbox deposits, credit card receipts, and miscellaneous receipts. This position is also responsible for the timely correction of all orders that are assigned to the Issue Tracker which includes the researching of additional charge/cost items, collaborating with internal stakeholders to validate additional charge codes, and overseeing the timely workflow approvals of all orders assigned.

Cash Operations Analyst responsibilities and essential job functions include, but are not limited to the following:

Performs day-to-day cash application and billing order corrections processes and maintains accurate and complete financial records
Adheres to prepared daily bank reporting to assist in the application of cash
Adheres to prepared daily order supplemental reporting to assist in the correction of orders
Accurately and timely applies all remote check deposits, credit card payments, ACH payments, Wire payments, and all other forms of cash payments/disbursements
Researches complex payment application issues where additional data may be needed to correctly apply payment to the correct customer invoices
Accurately and timely corrects all orders assigned via Issue Tracker and works with key stakeholders to validate any additional charge codes requested against an order
Collaborates closely with the Billing and Settlement team as well as operational Account Executives and General Managers
Prepares a record of all daily unprocessed cash and/or orders that could not be corrected when assigned and escalates to management for assistance
Assists in the accounting periodic close by ensuring all cash activity has been posted in the respective period and that all orders have been timely adjusted
Documents and assists with process improvement initiatives to include system automation techniques leveraging existing technology
Prepares and maintains individual process documentation
Supports management with strategic initiative implementations
Performs other tasks, functions and projects as assigned by management

Qualifications, Knowledge, Skills, and Abilities:

1+ years’ experience working in Cash Application, Billing Order Corrections or related cash operations function; transportation and logistics industry a plus
High school Diploma required; Associates degree in Accounting, Finance, Business Administration or related field a plus
Beginner to Intermediate Excel knowledge required; Advanced formula knowledge a plus
Excellent attention to detail with an emphasis on accuracy, organizational skills, and timeliness
Excellent analytical skills with the ability to create and implement business process improvements
Exceptional communication and problem-solving skills with the ability to use sound judgment when making independent decisions
Must possess the ability to meet deadlines, work well under pressure, prioritize work, handle multiple tasks, and maintain discretion on confidential matters
Previous experience with Power BI a plus
Previous experience McLeod and Cargowise Transportation Management software a plus
Ability to read, write, and speak English fluently

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