Field Manager

Description

COMPANY OVERVIEW

Artisan Design Group – or ADG – is a leading supply chain partner to homebuilders throughout the United States. Over 3,000 ADG employees operating out of 135 facilities in 25 states provide a full range of design, procurement, and installation services along with products from the top manufacturers of flooring, cabinets, and countertops. Formed in 2016 by the merging of two industry leaders, ADG then acquired over 20 additional companies – each a leader in the geography it serves. We are the premier interior finishings organization in the United States. Our expansive trajectory has been rapid, and we continue to experience explosive growth, thanks to our dedication to high quality work.

JOB SUMMARY 

The Field Manager is responsible for monitoring the status of work across multiple communities, ensuring job-site readiness, quality, and service standards are met. They must communicate at a high level with our customers and administrative team. They operate as subject matter experts, advising our clients on industry practices and standards. A successful field manager must be proficient at self-directed work in a high-volume market and must exhibit excellent critical thinking and problem-solving skills. They must possess a deep understanding of the Flooring trade, including floor and wall tile, wood/laminate flooring, and carpet.

ESSENTIAL DUTIES AND RESPONSIBILITIES  

Representing the company in the field to our customers, upholding our reputation for service and quality.

Ensures efficient workflow in the field.

Monitors homesite readiness using company tracking system.

Verifies quality and completion of installations, coordinating corrections with the installer.

Identify root cause for problems arising in the field.

Serves as the on-site contact for Builders to ensure they are pleased with JF’s field performance.

Identifies issues in the field and develop solutions.

Ensure installer’s work is held to Just Floors and Industry standards.

Facilitates communication between Builders and Account Coordinators.

Facilitates communication between Installers and JF Administrative personnel.

Grows and nurtures relationships with Builders.

Performs Site audits on every installation using mobile-based auditing applications.

Regularly participates in opportunities to increase knowledge and experience in their field.

Ensure all installers use the proper PPE as needed.

Ensures tools and equipment used by installers are maintained in safe operating condition.

Coordinates with Operations Manager for regular Installation/Field Ops Meetings.

Travelling to jobsites across the Just Floors area of operation.

Performs other duties as necessary to ensure jobs are completed on schedule and on budget.

Inspect and report on quality and defects.

Develop and implement solutions to problems.

Requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS  

Required Qualifications

High-school graduate

Demonstrated 2-5 years of supervisory skills

5 years' experience in Tile, Carpet, Wood/LVP industry preferred

Valid Driver’s license

Ability to lift boxes or bags exceeding 50 lbs.

Excellent oral and written communication, customer service, and problem-solving skills.

Familiarity with TCNA standards 

Legal work authorization requirements

PHYSICAL DEMANDS

The physical demands described below are representative of those required to successfully perform the essential functions of this position.

Mobility: Frequently required to move throughout the office, warehouse, or job site to access materials, equipment, or files.
Lifting/Carrying: Frequently lifts and/or moves items weighing up to 50+ pounds.

Positioning: May be required to position oneself to inspect, maintain, or install materials, including stooping, kneeling, crouching, or crawling.
Communication: Ability to effectively communicate and exchange accurate information with customers and team members, including in busy or noisy environments.

WORK ENVIRONMENT

The work environment characteristics described below are representative of those encountered while performing the essential functions of this position.

Job Site/Field: Exposure to active construction sites, outdoor weather conditions, dust, and fumes. Requires use of appropriate Personal Protective Equipment (PPE), such as hard hats, safety glasses, and steel-toed boots.

Travel: Requires travel to job sites, etc.

OUR BENEFITS

· Health Insurance (Medical, Prescription, Dental, and Vision)

· Life Insurance

· Paid Holidays and Time Off

· 401(k) Plan with company matching

ADG is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

We are committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need any assistance at any point in the application or hiring process due to a disability and you need an accommodation, please email accommodations@adgus.net. Please do not use this email address for any other questions. Only inquiries regarding accommodations will be addressed.